RPM Automotive

**DO NOT TAKE YOUR VEHICLE TO RPM\!** I took my truck to RPM after my check engine light came on\. After paying nearly **$700**, I was basically told nothing was wrong with my truck\. **THREE WEEKS LATER**, my transmission completely failed while driving across the Buckman Bridge\. I barely made it off safely and ended up being out roughly **$4,000**\. I left a review about my experience, and a service representative named **Tony** actually contacted me to tell me **“we cannot see the future\.”** **UNBELIEVABLE\!** I didn’t expect RPM to predict the future\. I expected them to properly diagnose my truck when I brought it in with a check engine light\! The complete lack of accountability and dismissive response only made an already terrible experience worse\. **I will NEVER trust RPM with another vehicle\. Save yourself the money, frustration, and headache\. Take your vehicle somewhere else\!**

Had an oil change completed & received high quality & competent service! I was very grateful to be squeezed in last minute- thank you, Bob, Clint, and the service techs! God bless you all!

I have been taking our cars here since we moved to Jacksonville three years ago, and while they typically keep our cars for a full day to do oil changes and maintenance, I’ve been happy with the service and the customer service at the front desk. However, I made an appointment last week for today (Saturday) at 8:00 a.m. for an oil change and tire rotation, and it appears they now have a call center scheduling appointments and answering phones. The person I spoke to had a hard time understanding certain things I was explaining, and I didn’t have a good feeling about it. Anyway, this morning I went to drop off my car, and the place was closed—no one was there, even though they should’ve been open at 7. I called and again reached the call center, who said, “Just wait another 10–20 minutes.” I said, “Had I had a 7:00 appointment, I would be waiting over an hour, and this is not acceptable.” Needless to say, something has changed at a corporate level that has greatly affected the local shops which is a bummer. I ended up having to go to another place to get a quick oil change but will be waiting on tires. Also, when I drove past at 8:30, the place was still closed. Looks like I’ll be finding a new shop to have our cars serviced at.

Went in for a routine oil change. Clint was great. Had my car processed as quick as possible.