Round Table Property Management

My overall experience with Roundtable Property Management was mixed, as reflected in my 2-star rating. While there were some positive aspects, there were also recurring issues that required consistent follow-up on my part. Roundtable managed my property from January 2024 through February 2026, during which time I had two separate tenants on 12-month leases. The first tenancy proceeded smoothly with minimal concerns. However, there was an administrative error in which an electrician was dispatched for a repair that should have been covered under the home warranty, despite the warranty information being clearly provided. Although Roundtable acknowledged the mistake, reimbursement took several months to resolve. Challenges became more noticeable during the second tenancy. Communication delays were blamed on a language barrier, as the tenants primarily spoke Spanish. Roundtable staff stated that translation was facilitated through the tenants’ children, which led to delays in scheduling maintenance. For this reason, I assume Roundtable lacks staff fluent in Spanish. Additionally, a mid-lease inspection was conducted approximately two months late; which I specifically had to point out to Cindy and her staff. This was blamed on a “clerical error” with their calendar. During that inspection, unauthorized pets were identified, and the tenants were given time to address the issue. At move-out, it was discovered that professionally installed TV mounts had been removed. This discrepancy was only pursued after I provided documentation from prior inspection reports. When discussing potential deductions from the security deposit for drywall repairs, I was advised that the claim might not be enforceable if disputed. It really felt that Roundtable didn’t want to pursue the claims.There were also some inconsistencies in vendor coordination. For example, a contractor providing a painting estimate recommended a much broader scope of work than requested, which contributed to frustration and ultimately led me to forgo certain repairs. Overall, while Roundtable did address some issues when raised, but the experience required a higher level of owner involvement than anticipated, particularly in tracking administrative details and ensuring follow-through.

Charged a frivolous maintenance fee of $175.00 for a plumber that was at my home for less than 5 minutes, used no materials or equipment. As a fellow industry professional I have no problem accepting accountability for a trip fee but almost $200 for something that was corrected with a set of pliers is absurd. Upon addressing this, Nicole became very argumentative and refused to provide her Manager's name and contact information. I would not recommend this management company, not to mention there have been other incidents of less than professional interaction that I have given grace to because I understand that we are all human but this one takes the cake.

I rent an office in the Roundtable Realty office on Racetrack road. I love renting an office here. The staff is nice and quick to respond to tenants needs. Parking is plentiful. I have been here since 2018.

Outstanding property management company! They are professional, responsive, and truly care about both their residents and vendors. It’s always a pleasure working with their team. **Shamrock Property Maintenance LLC**