Riverside Post Acute

Celebrated Father’s Day with staff and Fathers at Post Acute. We gave cards and caps to all the fathers present including the staff.

Kudos to riverside post acute. The therapy team is on point. The concierge Deatriss has been consistent since day one. The food seems to be okay. I wish my tea was sweeter, but the food is edible so that makes up for the tea. All the employees need a raise, because they really do some hard and challenging work.

I am sharing my experience with Riverside Post Acute to provide families with information about my mother’s care and the facility’s response to concerns I raised.My mother, who has dementia, was a resident for approximately two and a half months. During her stay, her clothing and snacks went missing. I reported this to the nurses’ station. Her case manager, Chiquita, told me she would investigate, but I did not receive a follow-up or resolution. When my mother was discharged in July, facility staff tested her for COVID-19 because, as I was informed, someone at the facility had tested positive. I was told that her test was negative, and she was sent home. The following day, I took her to the hospital, where she was diagnosed with COVID-19. I notified the facility of the hospital’s diagnosis. Staff appeared surprised and also told me I would receive compensation for the missing clothing and snacks. Despite making calls and leaving messages for approximately one month, I have not received a response or resolution.The CNA Mrs.Deborah who cared for my mother were kind and attentive, and I appreciate their efforts. My concerns relate specifically to the facility’s handling of the missing belongings, follow-up communication, and the information provided regarding my mother’s COVID-19 test.Families should receive timely communication, clear information, and appropriate follow-up when concerns arise. Based on my experience, Riverside Post Acute did not meet those expectations.

Had the pleasure of meeting the concierge at riverside post acute Me.Dee she’s a breath of fresh air, and the right person for the position. The nurse Eunice is also amazing. You can tell she truly cares about the patients. The therapy team is also impressive and very polite and ready to get me back to every day life.