Senior CareJacksonville 3.4 (98)
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Senior Care in Northeast Florida
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Claim this listing3.4 on Google from 98 reviews · Read on Google
Recent Google reviews
My friend hasn't even moved in yet and it's already a nightmare. They've had us waiting until the apartment was ready for almost 3 weeks now. We were told to come pick up keys twice yet still no apartment. My friend has had nowhere to go with his children. Having paid them and still paying at a hotel is just wrong. The leasing manager seems as if he's lost and doesn't know what to do. The last time he said to come get the keys there was a 30 minute wait or so he said it would be. I went to the store and come back and guess what the office was closed. Not to mention I kept calling to check and see if the keys were ready with no response. I can already see that there are gonna be problems. I am trying to encourage my friend to just find something else but he wants to be patient. They're already very much so inconsiderate of people's time and funds
Do not move out here they do not answer their phone whatsoever! I had a squirrel sneak into A HUGE CRACK in my front room and the front office people did ABSOLUTELY NOTHING ABOUT IT. I also have a roach problem and they keep ignoring me telling me I’ll have to wait but when it comes to paying rent IM ON TIME. DO NOT MOVE OUT HERE UNLESS YOU LOVE SQUIRRELS LIVING IN YOUR HOUSE.
I haven’t moved in yet but the property manager was very nice and showed me around, very clean and nice liked it so much i move in in 12 days very excited
Horrible place to stay everything in the unit does not work had to call the city twice on them . The women In The office Kasie llowiecki even referred to me as “you people” ofc I am of color . The ac unit stop working the month I moved in which was 4 months ago they refuse to fix it my gas stove leaks they refuse to fix that as well as everything was dirty and disgusting when I moved in. I had to pay my own cleaner . The people in the offfice are ignorant I even had the police called on me for asking when the ac would be fixed a week after I was told it would be fix and then I was told I was no longer able to be in the office and I was told I can only communicate through email although I am ignored through email all because they refuse to fix there units everything is outdated and dirty ! just horrible all around place to live DO NOT COME HERE. The 5 star reviews are definitely fake
ALL OF THE 5 STAR REVIEWS ARE FAKE!! ( BESIDES THE ONES ABOUT AMBER) Since January, I have been staying in these apartments and I have not had the best experience. When I first moved in, I had a huge pest problem which concerned of roaches, ghats, and spiders. When I reached out to the property regarding pest control, they did not want to switch the company due to that company being cheaper than most industrial companies that can actually get rid of the pest. Then, when I also moved in, I had a gas issue. I was smelling gas throughout my entire apartment for over three months. I let the office know, and every time that the gas company came out to investigate. They were not able to determine where that gas leak was until later on. When I informed the property that Ive stayed in the property where they knew it was a gas leak I requested to have my unit switched, but they did not approve my request. It was not an immediate fix once this concern was brought up. I had to get the Department of Health to come out and force them to fix the issue. Another issue are the fees that we are being charged to stay on the property. We have to pay a trash service fee, a pest control fee, and amenity fee, and a sewage and water fee. For one, they do not have a trash company and we are paying a fee to have a trash picked up Monday through Friday and they are not completing that service. I’ve had major flooding in my entire apartment and maintenance does not fix these issues. The amenities that are on the property are not amenities such as the bark park, which is not an actual park. It is a fenced area with major holes in the ground, exposing electricity wires, making it highly unsafe. Everything in the apartment is constantly breaking down and maintenance is not fixing the real issues and they take their time to come out and complete any request that we asked him for. I did bring up this concern to the COO of the Meadow Wood Property management group Stephanie, which I will be sending the video of how that interaction went and I am not happy. I was treated in a derogatory way. She was highly unprofessional and very rude, and she did not care at all about the conditions that I have been through. I felt that I was being belittled me and she did not care about the conditions of my apartment She tried to walk up on me as if she was going to assault me when I came to her with these concerns and now she has gone to the extreme to now and not want to relieve my lease and is trying to trespass me. multiple residents on this property that are without plumbing sewing without AC and the property management is not doing anything to fix these issues this property has been fined over the years and something needs to be done
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