River City Moving & Storage

This is the worst moving experience that I have ever had!!!!!! I had to use this company due to moving on a holiday weekend. Royal Moving and Storage was my first choice, however, they were closed on the day that I needed to move. The dispatcher, Mike, answered and I explained to him in detail what I needed moved and what I needed thrown away. I also explained to him what size apartment I had and where I was moving to. The movers showed up late due to a previous job running over with a truck that was too small. I immediately called the dispatcher back and informed him that the truck was too small. He did credit me the second trip fee of $50, but the extra hourly rates that I incurred more than made up for the credit. I moved a total of 9 miles and it took them six hours to move my stuff!!!! I observed them moving my things and I was unhappy with how they handled several of my items and actually intervened and removed the top part of my grandfather clock so that it would not be knocked off because the mover was paying no attention to what he was doing. One of the men was attitudinal and openly displayed no interested in moving fast or effectively. On top of all of this, I went back to the garage the next day just to sweep it out, and discovered that the table that I asked them to move was still there. I immediately called the dispatcher back and advised him that this probably would not have occurred if they had sent the right size truck in the first place. He never apologized, or acknowledged fault whatsoever. He advised me that he would follow up with me the next day. After two days, I called him back. to have him tell him that the story that I gave him conflicted with the story that the movers told him and that someone named Mimi would call me back. As of today, I am still waiting to have Mimi call me with a resolution. This was a stressful, aggravating experience and based on other review, the tactic of sending a truck that is too small seems to be a tactic that is used by this company to collect more money and prolong moving times. The movers were not efficient at all and this move was the shortest that I have ever had and it cost me twice as much as I have ever paid for moving services. I have reported them to the BBB as well. Please don't use this company--spare yourself the headache.

I really would not even give this company a one star. I can not believe or don't want to believe that people take your things with no remorse. They showed up one hour late (with no professional call to say a job may be taking longer) and then they arrived with a "certain" odor. While moving my furniture they were rough and I did say something twice. We even helped to move some things on the truck ourselves. With all this said and done I still gave them a $20 tip due to the price did not reach the amount I thought it would. However they had already tip themselves or at least one of the three did. Later that night we saw that my husbands nightstand drawer was loose. When looking inside we found that the Watch($295) I gave him for Christmas along with $50 or more worth of change was gone. The watch may have been just a Watch to them but there is a story behind it that can not be replaced. When I called to report this the owners brother was rude and accused me and said how could that be done. I wish I knew must have been done before. I sent certified mail with the value of the Watch etc. per owners request and still almost three week later no response. I would not be going through this trouble over something that isn't true. I know how businesses run but this is shameful! No compromise suggested and unless you are a part of this you know who did this. How can people be so thoughtless and take what isn't theirs. I have also spoke to Thumbtack so they can be aware and think about weather or not they want to keep them a part of their referrals. Janet C.

The movers showed up on time and completed the job in the two hour time limit. Due to lack of proper padding and not paying attention when placing furniture I have two new pieces of furniture with small damages. After NUMEROUS calls, was finally able to get information to submit a claim. That was nearly 3 months ago. My last contact with the claims department (which appears to be one person who works limited hours) was told that it was submitted to the insurance company and that I would hear from them when I hear from them. I would recommend that you look elsewhere for a moving company unless you don't mind damaged furniture that they don't seem to be in a hurry to do anything about.

Do not recommend!! I hired this company to move a piano and an organ for me. I was quoted one price over the phone, however, the movers arrived with a higher price on the contract. They said they would call the Operations Manager to get it taken care of, but no one could reach him. They proceeded to move the items, but then held the last item on the truck until I paid the higher contract price! I paid the difference and called the company the next day. After more than 15 attempts, finally got someone to answer the phone (called using a different phone). They refused to refund my money. I was then told by the Op Manager that he just gives quotes and can't do anything about what I was actually charged. Ridiculous company!