Boutique & Gift ShopOrange Park 4.1 (319)
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Boutique & Gift Shop in Northeast Florida
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Recent Google reviews
On a recent visit to the Famous Footwear store in the Oakleaf area of Jacksonville, Florida, I experienced an extremely disappointing level of customer service. I initially contacted the store to speak with a manager because the Crocs Jibbitz that should have been included with my original purchase were missing from my bag, and I also needed assistance with exchanging a pair of Dr. Martens shoes. My goal was simply to find a fair solution regarding the missing Jibbitz and receive help with my refund and exchange. Unfortunately, the situation escalated when an employee named Brandon told me that if I wanted my issue resolved, I could call the Jacksonville Sheriff’s Office. I perceived this statement as a threat rather than an effort to resolve my concerns professionally. Instead of de-escalating the situation or assisting me with my concerns, the interaction became increasingly hostile. When I asked to speak with management, Donna, the store manager, refused to process my refund, stating that I was being rude. However, my frustration resulted from the manner in which Brandon and another employee, Olivia, handled the situation and the lack of professionalism shown while addressing my legitimate concerns. Rather than focusing on resolving the missing merchandise and completing my exchange and refund, I felt dismissed and treated unfairly as a customer. I contacted Famous Footwear’s customer service department to report this incident and ensure the matter was documented. I also have a 2-minute and 37-second video recording of the entire interaction, which accurately captures the events as they occurred. I am willing to provide this recording as part of any investigation. I respectfully request to be contacted directly by the head of the Customer Experience Department or another member of the executive customer relations team to discuss this matter, review the available evidence, and work toward an appropriate resolution. I would appreciate a prompt response regarding the outcome of this complaint and the steps the company intends to take to address my concerns.
Big store and huge selection. Walked in and looked around for a while. I was the only in the store and there was another guy unpacking stuff. Never was acknowledged so he must of been very busy so I left. I needed to buy several pair of shoes. Luckily, after I left, I found out there was a Skechers store right down the street that had better prices. Glad I did cause I ended up buying 6 pairs of shoes!
Seemed the workers were more interested in conversating amongst themselves instead of helping the customers. Had to keep going up to them and ask for help instead of them being engaged with helping.
Knock Offs in my opinion. After buying a pair of pumas here, I wore them for two days. The literal dye which was blue seeped into the tan and stained them. These cannot be real, in my opinion after years of buying puma shoes and having no issues, and then getting these p.o.s.shoes. my opinion is there knock offs.
Had the pleasure of dealing with Erica today at rack room. I had a return that she processed seamlessly and then was also available to get us an item that was out of reach as well as order a pair of shoes to be delivered to our home. In a day and age where it seems like customer service is non-existent at most places this is certainly not the case with her.
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