Pearl Boutique

The merchandise selection seems lovely and thoughtfully curated. However, my experience was dampened by the customer service. I walked in with an iced coffee and was immediately told to put it down or leave—without so much as a greeting. While the products may be nice, a warm and welcoming atmosphere is just as important, and unfortunately, that was lacking during my short visit.

While on vacation, my 83 yr old mother and I was in your boutique. She bought a $165 white sweater w/ rhinestones. We went back for a teal one. There was a spot on it, the only size available. The employee tried to get the spot out. After a few minutes, there were still water spots on the sweater and could still see the spot slightly. I asked if she could order a new one. Because we were not local, they would have to charge $19 for shipping!!!! Really?? Then she had the audacity to discount the sweater for a measly $10!!! That is a fricken slap in the face. I wanted to laugh in her face so bad!! We both used to work retail ourselves and would have NEVER have done this to a customer. The employee claimed it was because of profit margin. Yeh, right!! Was probably marked up 75% at least. I wonder if the sweater got ruined they eat their $158 + tax. P.S. whatever happened to the customer is always right?

April 5th was my first visit to Pearl. I will be back. The store is beautiful and the inventory is wonderful! Mary, the salesperson, who assisted me was lovely. I purchased a necklace and a crossbody purse. Love, love both.

I loved the store. Not sure if the clerk’s name but she was a middle aged lady from Miami and I had fun talking to her. She did not make me feel inferior at all even tho I told her the store was pricey for me. I bought myself a really cute (expensive) pair of colorful, fun pants and a Lily dress for my 3 year old granddaughter. I love the store and just wish I lived closer!