Jacksonville 3.9 (25)
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PAX Technology Inc. is a local business serving Jacksonville.
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Claim this listing3.9 on Google from 25 reviews · Read on Google
Recent Google reviews
I'm an original owner of the first PAX that had the spring loaded mouth piece. Now on the third generation PAX Mini. Great to see the company continually improving their devices. Nothing but excellent customer service
I’m very disappointed with PAX Technology Inc. I sent my unit for repair, and it has been over three months with no proper response from their team. Every time I ask for an update, they just tell me to “be patient.” What does that even mean after waiting so long? It’s been months, and they still give inaccurate or unclear answers about the repair status. Their communication and customer service are extremely poor. This has been one of the worst experiences I’ve ever had with a company.
This is ABSOLUTELY the WORST company EVER !!! Their "Customer Service" is non-existent, unless you just like leaving messages. They NEVER warranty their products, always claiming the issue is not covered. The A920 often double-charges customers, the S300 fails and the A35 usually doesn't batch out, thus losing you several hundred dollars. NEVER USE THEIR PRODUCTS !!!!
Called for tech support today at around 3:30pm for our Pax device that isn't working correctly- the guy on the phone was nasty and talked down to me the whole time. He asked me to open the Pax Store app to check the firmware update status and I did so from our Pax device. When I couldn't find what he was looking for he said "well that's because you can't do it on the device you have to do it on a computer, I wish you would have said that earlier so I wouldn't have to explain this" as if I'm supposed to know that. Instead of being helpful and walking me through the steps he acted like I was supposed to be the pro and anything I wasn't sure of he belittled me about.
I have 6 PAX S920 in for repair all new and never given answers as when I will rec them back. Now, they just lost one the EMV devices! No one to talk too.....
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