P&P Optometry

Certainly enjoyed the personable and friendly staff! Dr. Patel was professional and genuine during the visit. She gave me helpful information and courteous service. Will definitely plan on making this office my regular optometrist.

One of the best Optometrists experiences I've ever had. Dr. Patel is very thorough and most of all polite and answered all my questions. Dr. Patel really knows her stuff. I now have a permanent eye Dr. I will refer ALL my friends and family to Dr. Nisha Patel.

Cannot Recommend - poor Customer Service: 1) 6 Days AFTER I attended my scheduled appointment, I received a text informing me that my appointment is scheduled for the next day - exactly one week AFTER it occurred. 2) I attempted to call the number in the text - received voicemail informing me to access information through the website - WRONG! One is only able to schedule new appointments through the website. I attempted a return text - no avail. I phoned an after hours number provided in the voicemail - again no avail. 3) Furthermore, after my appointment, I provided my Insurance Information - I phoned my Carrier in advance of the appointment and the Carrier informed me that Doctor Patel was IN NETWORK and should accept my Insurance. WRONG - after a very brief attempt to enter information I was told that I must pay NOW and submit my insurance claim. As we know, this is the EASY way to make the Patient do all the work and lets the Optometrist get paid immediately. CONCLUSION - I cannot recommend this Optometrist. The lack of Customer Service is disappointing! Rather than Patients utilizing Costco's on site Optometrist, they should schedule an appointment with an off-site Optometrist. COSTCO is a wonderful Retailer; their onsite Optometrist is not up to their standards.