Palmetto Moon

Went in to shop and workers stared at me the entire time including a guy named Mason. Made me very uncomfortable when every worker started staring at me. Will not shop here again with him working. Disrespectful.

came to store location says closed at 9 online, got here at 8 on the dot doors was closed we told the girls working online said 9 and shrugged and laughter and then proceeded to hide behind the computer and laugh.

I’m giving this store a 5 star review because of the above and beyond customer service I received from the district manager, Mary. She called me directly and addressed my issues with employee interactions within 2 days of the issue. I spoke to Christian, the store manager, to resolve the issue that Mary helped to advise over the phone. He did a great job helping to exceed my expectations to resolve the customer service issue faced earlier in the week. He was friendly and patient and very easy going. I will be back!!

I recently visited Palmetto Moon and was unfortunately met with unfriendly service. Upon entering, I wasn't greeted or acknowledged by the staff, making me feel like an outsider. The atmosphere was unwelcoming, and I felt like I was an alien from another planet - quite literally, like I had come from the moon! The lack of hospitality and warmth made my experience thoroughly unenjoyable. Hopefully, they will work on improving their customer service skills to make visitors feel more welcome in the future.