Owens & Sons Plumbing

Top notch customer service!! We recently had major plumbing work done at our home in Jacksonville Beach, and once the crew got under the house, it was clear the drain and cast iron pipe system needed serious attention. We started by meeting with Jeffery, who explained the broken cast iron sewer lines and gave us a few clear repair options. Plumbing work is a big investment, but we understood it was needed to protect our home and keep everything flowing right without more damage later. micah was the crew leader and worked hard all day to get the plumbing repair handled the right way. He kept us updated through the whole process and showed a lot of respect for our home. ruben repaired the opening in our laundry room after the pipe work was finished, and he also helped with the tile area that needed attention. The tile we bought was too thick, but without any delay, ruben went from store to store to find a better match so the repair would look right. wow is all i can say. The whole team was professional, skilled, and easy to work with. They made a stressful plumbing issue much easier for our family, and it really showed that good customer care matters to them. We are truly grateful for the hard work, communication, and quality plumbing service throughout the entire job.

Jeffery from Owens & Sons Plumbing is friendly, dependable, and truly cares about his customers. He has been servicing our septic system regularly and always goes the extra mile, making sure sludge is cleared from both the holding tank and the float tank. That extra septic maintenance matters and can help prevent costly plumbing repairs or early system replacement. He is punctual, communicates clearly if plans change, and follows through on what he says. Even in hot weather and heavy rain, he stays committed to getting the job done right. Our septic pumping service has always been smooth, professional, and thorough, and it is clear he wants every customer to have a great experience.

I work for a large general contractor, and for a big commercial new construction project I needed a recorded sewer camera inspection and hydro jetting of the main line. After dealing with repeated scheduling problems and no-shows from another plumbing service, I contacted Owens & Sons Plumbing and decided to give their commercial plumbing team a try. Micah provided a same-day two-hour arrival window, which was a huge help for keeping the project on schedule. Andrew, the field supervisor, showed up on time, was professional, experienced, and clearly knew commercial drain and sewer work. The superintendent on site also had nothing but good feedback about the service and communication. They came back promptly to hydro jet the full main sewer line and complete the recorded camera inspection. The crew got right to work, handled everything efficiently, and provided the video recording in a very convenient way, which made project coordination much easier for me. Their equipment was well suited for a commercial job, and they worked with the kind of care and attention you want on an active construction site. Going forward, I plan to use them again for similar plumbing and sewer projects because they are reliable, responsive, competitively priced, and easy to work with. Most important, they delivered honest old-school customer service with strong follow-through. I highly recommend them, especially Andrew.

We had an urgent plumbing issue at home. We have two bathrooms, but only one is accessible for my handicapped husband, so it was very important to get that toilet working again fast. Justin changed his route and came out quickly because of our situation. He arrived in about 40 minutes, fixed the problem in just a few minutes, and the price was lower than I expected. The whole experience was caring, honest, and professional. They explained what needed to be done right away and what could wait until later, with no pressure at all. It is hard to find a plumbing company that responds this fast, treats people with respect, and keeps the repair simple and affordable. I highly recommend them for dependable plumbing service and regular maintenance.