Pool ServiceJacksonville 4.8 (151)
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Pool Service in Northeast Florida
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Oakwells is my favorite pool company, the people are amazing!!! First we had a meeting with Jason, who was knowledgeable about all the products and he gave us the pros & cons to not just the products but the maintenance as well. He allowed us complete control over the look of our pool and made an image of it to show how it would be. Once we finished our selections Danielle handled our permitting and city queries she was very transparent about what was needed from us and kept us informed about the process, any time I’d call she answers or she would email me back in the same day! Her response time to all inquiries were either same day or the next day. Danielle was on it and she had an answer for whatever questions I had. After financing the digging commenced and Russell “Rusty” was the overseer of the build he came out to not only make sure the build was brung correctly but he also assisted with the project as well. And everytime something came up because of course life will life whether you like it or not Rusty was the first to call and let us know what the issue was and how he was going to correct it. Whatever issues arises Rusty was there to fix it. Finally the pool is finished and it’s time for “pool school” with Amy and she was the bomb dot com. She showed us step by step how to operate the pool and how to clean/maintain it, along with all the cool lighting functions. Overall the experience was a 10/10 the entire team was one big family and I love that. I love my pool THANK YOU OAKWELLS 🫶🏾🥰
Oakwells Aquatics delivered an overall great experience from start to finish. Natalie was fantastic to work with on the initial design, and Russell, Danielle, and Aimee were all highly responsive in addressing any issues that came up during construction. Their attention to quality really stands out—if you’re looking for a pool built to last, Oakwells is the right choice. They also did an excellent job installing the Badu Jet Pro.
My family and I could not be any happier with the pool and just transformation of our backyard. The communication throughout the process from Danielle and Dylan was much more than I expected. They made sure to explain not only the current stage and what was happening but also what to expect next. We are very excited to start swimming and creating memories with our children. Thank y'all so much, I will forever recommend you to anyway I know looking to build a pool.
We had an outstanding experience from start to finish with this pool company, and we couldn’t be happier with the results. What began as a full demolition of an old pool turned into an absolute backyard paradise—but this project was about far more than just a renovation. We initially contacted them the day after a major hurricane hit Florida, when we experienced a serious issue known as a pool pop. Despite the circumstances, they responded immediately and came out right away. Not only did they repair the pool, but they went a step further by identifying the root cause of why it happened in the first place. From there, they led the project end-to-end — from design through completion — ensuring proper drainage throughout our yard so this would never happen again. That level of ownership and expertise truly set them apart. From day one, John, the owner, was incredibly knowledgeable and supportive. As first-timers navigating a complex and stressful situation, we deeply appreciated how he walked us through options, pricing, and what we actually needed versus what we didn’t. He helped set clear expectations, explained the process thoroughly, and guided us through the entire timeline, which made everything feel far more manageable. Once construction began, Ben became our main on-site contact, and he was exceptional. He was always pleasant, extremely responsive, and proactive with communication. He consistently kept us informed on what stage the project was in, what was coming next, and made himself readily available whenever we had questions. We spoke frequently, and he was always open, transparent, and went above and beyond to make sure we understood exactly what was happening at every step. Overall, the entire experience exceeded our expectations. The quality of work, professionalism, communication, and care were truly top-notch. We are absolutely in love with our new backyard and are so grateful for how they handled both the urgency and complexity of this project. We would highly recommend them to anyone considering a pool project and would not hesitate to use them again in the future.
We are absolutely thrilled with our new pool from Oak Wells Aquatics! From the very first meeting, the team was friendly, patient, and truly listened to what our family wanted. They guided us through every step and made the whole process easy and enjoyable. The crew worked hard, kept everything clean, and always treated our home with respect. Now that it’s finished, our backyard has become the go-to spot for family time, barbecues, and weekend fun. The family is in the pool at every opportunity. Thank you, Oak Wells team for helping us create a space where we can make wonderful memories for years to come. The pool is absolutely beautiful and the pavers around the pool deck and patio were the perfect choice, thanks to Oak Wells. We couldn’t recommend you more highly!
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