North Florida Pediatrics Nocatee

Where to begin, I scheduled our appointments and was told not only on the first call, but every single text and call after to be sure I arrive at least 15 minutes prior to our appointment. This seemed pretty important since it was said over and over again. We showed up, early to find the door locked and they are out to lunch until my actual appointment time. We knocked because we were told to show up, that is when the most annoyed human emerged, Betsy. Betsy stuck her head out and said that we were told incorrectly and that they needed to eat lunch so we were turned away and their door locked again, it was very hot and me and the kids were told tough. So we waited for what seemed forever for them to be finished with their lunch, we get back to the door 1:32 (2 minutes after lunchtime was to be finished and now I’m late for the appointment) door still locked, we knocked and here comes Betsy to let us in. She clearly hates her job of dealing with people. She is the most unfriendly person. The doctor was nice and it’s unfortunate that she is working here. I don’t expect to be back to this office. The office was dirty, not well cleaned, the nurse for intake was rushing as if there were 30 people waiting- it was just my family. They do not value you or your time.

Staff is amazing with kids ! Made my son feel very welcomed .

The staffs and doctor is extremely nice, very helpful, they make you feel so welcome.

We have been with this office since our oldest was born, and he’s now in high school. We started coming here when it was Dr. Mary’s Place, and we loved the continuity of care in seeing the same nurses and doctor every visit for each of our kids. Of course the practitioners have changed over more than a decade (we miss Dr. Mary and Ray!), but Betsy at the front desk has been a constant for the past few years and she is the main reason we have continued to stay with this office. She is always friendly and helpful—working with our busy schedules to make things easy and efficient, getting us in for last-minute appointments for urgent things, checking on and explaining insurance information when we have questions, and just generally going above and beyond for our family. This office has excellent clinicians (which is obviously what parents are looking for most in pediatric care) but Betsy really stands out and is the reason we keep coming back. I highly recommend this office to anyone looking for pediatric care; between Betsy and the providers, they really are the best all around.