Noble Suites Jacksonville

I'm a student on a budget and stayed here in February, 2026 for 5 nights for a conference. The location is within convenient walking distance to the 15 bus line, which costs $1 per ride regular fare and runs every 15 minutes on weekdays going straight downtown or to the airport, as well as a supermarket, Dollar Store and numerous fast food restaurants. I read reviews ahead of time, and so I knew what level of accommodation I was in for. The non-smoking room smelled vaguely like stale cigarettes, but otherwise everything was fine; clean enough, quiet enough, comfortable bed, no pests and appliances in good working order. The parking lot was well-lit at night. This would easily have been a 5-star review for me, because I really did have a pleasant stay, would the front desk attendant, upon check-in, not have fleeced me for an extra $1 "amenity fee" per night. Yes, it's $5, but it's the principle of the thing - I booked via a third-party website and paid in full ahead of time. I shouldn't need to pay an extra fee upon check-in; you should honor the agreement you make with these third-party bookers. I called the website - even showed them my credit card statement as proof - and they said without a receipt, there was nothing they could do. Well, surprise, Noble Suites didn't issue me a receipt for a bogus fee they attached to the price I already paid. This practice is deceptive, if not illegal, and I won't be back.

The women at the front desk in the morning is awful, horrible attitude. Didn't have hot water for 4 days, the plumbing doesn't work so if u stay here you'll have to go to the gas station to use the bathroom and you'll be taking freezing cold showers. Wouldn't give a discount on the room and didn't tell us the hot water wasn't working when we checked in. Took over $700 of our money and made us leave a day early. A day that was paid for. Roaches in the room and drug addicts walking around asking for stuff every time you walk out the door. Worst hotel we have ever stayed at will never stay here again and dont recommend this place to anyone!!!

Getting to Jacksonville later in the evening caused the worst experience I've had so far in the city. I made the reservation online exhausted from driving for so long and the hotel I typically stay at was full. So I get to this hotel and check in and I am given a room upstairs that faces the street. I was told by the onsite security man who seemed friendly enough but very clearly liked to watch the women as they walked by. I ended up having to park my car around the side because the only way to get to the second floor is to go around to the back to access the steps that get you there. I get you the room I was given or walk in and you can't find a light anywhere. That's because there's not one on the ceiling instead it's a smoke detector that has a modified baseball cap plastic washing machine protector covering the smoke detector. So I proceed to get the items I needed out of my car and bring them to the room I wish I had checked before doing that to make sure that the door would even lock and in this case the first room they gave me did not it would not fully engage but it wouldn't matter because there was no security or concrete or wood behind the faceplate and anybody could have just pushed it with their shoulder to get in. It also did not have the the latch that would be used instead of a chain. So having gone back downstairs to the office to get a different room he gave me two doors down which okay I can handle that that was of course the first thing I checked when I went to the door was to make sure that one the door would actually lock and fully engaged and that yes there was the latch at the top where the chain would normally be. But when walking into that door which was room 207 the guy next door who was smoking all the pot that's the first thing that just smelled when you open the door along with seeing the very big gash that was in the floor due to the screw from the door sweep that was very apparently broken. So having successfully move to the new room I turned on the air conditioner which not only was loud but you could smell the mold coming out of it when it was blowing the cold air out. Over the next oh 45 minutes or so I then proceeded to kill several flying insects of different types including mosquitoes along with the German cockroaches that were crawling across the floor. The only thing this room didn't have thank goodness was bed bugs. So after trying to calm down a bit I went down to the office and asked the attendant who wasn't even in the office when I got there if she by chance had some bug spray and her very first question was what type of bug was it would it have been and I don't remember the name of what she called it at which point I said yeah I don't know what that is and I've been killing bugs for about 30 minutes now I just need to know if you have some bug spray and she goes what room are you in and I tell her and she goes oh well you're a reservation online we don't do refunds and I'm like man last thing I'm worried about right this second is a refund I just want some bug spray because of all your bugs in your building that I've been killing for 30 minutes. She then proceeded to ignore me and deal with some servicemen who came in and dropped off a form with her. And though I do not have all the pictures that I took of the dirtiness the nasty floors the dead bugs of every kind The mold under the sink the rag that they were using to keep the leak from making the floor worse The duct taped shower head The absolute gross buildup of the faucet the rust and black mold of the ceiling in the bathroom and the absolutely grimy floor are pictures that were taken and submitted with the reservation company that I ended up using but they're not on this particular device of mine or I would submit them. So if you're a traveler my only suggestion is to never step foot on this property ever not only is it not up to board a health conditions it's not up to OSHA conditions and it is an overall horribly cared for and/or maintenance facility. DON'T EVER STAY THERE.

This place isn’t even suitable for prisoners. I found live crawling spiders in my bed, German cockroaches in the bathroom, all, but one electrical outlet worked in the TV had no cable, fuzzy, and you couldn’t even hear anything. The blankets Have so many burn holes in them that you can’t even stay warm. Needless to say, I could not even get under underneath the sheet, the blanket, anything. It was the most disgusting place I’ve ever stayed.It’s like being in a prison cell. I booked two nights, could not even stay the second night because Of the disgusting disgusting insects that are invading this property that they have the nerve to rent out. Sign says no refunds, yet I’m gonna have to foot the bill for the doctor because of insect bites? The city of Jacksonville will be notified as well as the Better Business Bureau. All they had to do was give me my small, tiny little bitty Refund.