Mayo Clinic Primary Care

Recent Google reviews

• Adrian 3 · 5 months ago

  I have always had wonderful experiences with the actual hospital at Mayo Clinic, but the primary care office is a completely different story. Since moving to Florida this is the only hospital I have been to. Dealing with this clinic has become an ongoing source of frustration due to a severe lack of communication and accessibility.The biggest issue is the inability to speak directly with your actual provider or their immediate team. Phone calls are routinely routed to an external partner or a centralized nursing line. These representatives act merely as note-takers; they cannot answer specific questions, expedite requests, or move processes forward. I have repeatedly experienced a severe disconnect between the nurses and providers, which has directly caused lapses in my medication and uncompleted paperwork. It is incredibly frustrating that I have actually had to book and pay for appointments just to get standard forms filled out or get a question answered because no one would respond to phone calls. Furthermore, the patient portal/app is highly inefficient. Response times drag anywhere from 24 hours to a full week plus. When you finally do get a response, it is almost never from the same person you initially talked to. Instead, you are forced to re-explain your situation over text to a rotating staff of unfamiliar nurses who have no context of your history, rather than being able to quickly resolve the issue over a standard phone call. Mayo Clinic prides itself on top-tier service, but the primary care model here is nothing short of a hassle every single time I interact with it. It makes routine healthcare management feel nearly impossible. While the hospital itself is great, the primary care administrative and communication pipeline desperately needs to be restructured.