Mayo Clinic Primary Care

As a long-time user of the Mayo main campus off of San Pablo and 202, I did not know what to expect. What I got was a radiology appointment the same day and a technician Bonnie Lee who was prompt and professional. I see that there are a number of frustrated reviews, mainly for the backlog of appointments. I know it is difficult to break into the Mayo system because they have such a large in-demand practice from both the US and overseas. Yet, they are not gods who perform miracles. Like any institution, there are better and worse practitioners, so you have to do a bit of online research and in-person testing.

The African American lady in the front desk never smiles and greet. Also, she talks in a very low voice. It made my wife uncomfortable. She made her wait for a while before checking her in.

My husband was on a waiting list since January 2022. I was told that the list closes at 500 and he was No. 498 and to call every month to see where he was in line. After a few months, they told me most likely December he would be assigned a doc. Every month I called and spoke to a representative and was told to keep calling back, he should be assiged a PCP in December. On my end of November call, all of a sudden they can't find him on the list. After much ado, I found out that May has "opted out" which means since he hit Medicare in May, they dropped him. Then I am told they are not taking "new Medicare patients," so he cannot be assigned a PCP. I appealed. It was denied. Never was I informed of this change even though I called every month. This is a horrible procedure.

I have waited 7 months on the waiting list to get an appt. at this office. I reviewed the 4 doctors that are listed as working there and it seemed like they were well trained and experienced. I called today and I am close to getting offered an appt. so I can now register and I was informed that I would be given an appt. with Dr. Carbo since she is the only one taking new patients. She is not listed on the website, was trained at a foreign med school that takes 50% of its applicants and she has minimal experience and no reviews on major sites. Shame on you Mayo for not updating your website to have her name listed. I would have been more cautious of this waitlist had I known she was practicing at this location with the four others listed. I call this bait and switch.