Mayo Clinic Primary Care

Well, I guess I can see why the 3 star rating. And it's unfortunate. We were initially impressed when we went there for labs over our usual visit to Quest. Mayo was much nicer, no waiting, lots of chairs in waiting area, A RECEPTIONIST, the technicians were very nice, all in all the visit was good. But they fall down on some super simple issues. First, the blood test is incomplete. They reported most but not all of the results. My wife's results appear complete and that was after one day. I had the same tests and no results. Secondly... do you think you can just log on and ask? Nope! There is no way to send them a simple request online to ask for the unfinished exam. So I am forced to call. Crazy. The third issue....we tried updating our insurance information three times online. Deleted the old information and added new.......the change shows "pending" and then it reverts right back to the old information. No problem right?.....we will have them update when we go to the office. So they took the new insurance card, scanned it, and guess what....still wrong in the system. So yep, now we will surely be getting a bill and have to screw around with that nonsense. Why? Because their system doesn't work and they are non-responsive when you send a message to customer service online. This is Mayo.....I guess we expected better.

I have been a patient here for a little over a year. Dr Elhage has been excellent with my requests, concerns and listening to me as a patient with many illnesses. I am grateful for her and am glad to be a patient at Mayo Clinic!

Mayo has been an excellent primary care provider. The team is always fast, efficient, and incredibly professional. Appointments are easy to schedule, wait times are minimal, and the staff genuinely cares about their patients. It’s reassuring to have a medical team that is both organized and compassionate. Highly recommend.

I found Dr. Elhage to not have the maturity or experience to be a doctor to anyone. Beware, if you say something and she represents it in a manner she doesn't like you will get a nasty letter from the office saying they will terminate your care. Do not go to this office. I think some doctors don't realize the research a patient does prior to being a vulnerable patient with health issues. They need to remember we are paying them. We chose them. If they violate that trust and make you vulnerable with their immaturity it's a breach of their oath. I would also like to add they overcharge you on EVERYTHING!!! Especially labs. This clinic is in my network and after the visit I still owed over $400. Absolutely ludicrous billing. Just a follow-up visit. Talked to the doctor for no more than 10 minutes. They definitely don't have the same standards I would expect of the Mayo system. Especially since I came from Minnesota. Close to the amazing Rochester Minnesota campus.