Financial AdvisorJacksonville 1.5 (15)
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Financial Advisor in Jacksonville, FL
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Claim this listing1.5 on Google from 15 reviews · Read on Google
Recent Google reviews
I have sent them the same form 6 times by fax and email that the customer rep apparently in India gave me. They are extremely hard to understand on the phone (due to thick accents) and delay, deny, deny, deny for the simplest of claims. The emails they reply to say to send the form even though the original email had the form attached. They make up fake requirements, like "send us information on your life insurance policy" from another company for a dental claim. Google the many others who've had horrible experiences with Lincoln Financial.
I am very pleased with Lincoln Financial. My job, Primo Brands, sent me there for my FLMA case. I had to take a 30 day leave due to my father crossing over. My case (17693***) was handled very swiftly, professionally, and easily. If I ever have to go through a trauma filled event again, I personally would feel good with Lincoln Financial taking my case again. What I needed them for was to get clarity on my rights, what to expect, a timely check, ease of random questions answered and all around pleasantness. Check, check, check, check, and check. Thank you for being there for me in my most trying time.
I have called this company tech team 4 time and no one I mean NO ONE knows what they are doing I don’t know why my employer choose this company but whatever. During my 4 calls I was told multiple time my issue would be escalated and someone would get back with me within seven days no one ever got back with me, so I am unable to access the portal because this company refused to remove an old employer information so that I can have access to my current employers info. I am unable to follow my claim or see any updates because this company doesn’t know what they’re doing or refuse to help me. The worst experience ever.
DO not use. Representative Mathew Underwood will sell you a policy, give you incorrect information and then never return your email or calls once you are done.
Don’t expect to get anyone from the states on the phone, and don’t expect anyone to actually help with your older loved ones plans. They hang up on you and when dealing with difficult times trying to figure out loved ones money, they couldn’t care less. Doesn’t surprise me the average rating is a 1. I can’t wait to get my grandmothers income out of there and into an investment group that actually cares. Definitely don’t recommend at all.
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