Boutique & Gift ShopJacksonville 4.1 (33)
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Boutique & Gift Shop in Jacksonville, FL
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Claim this listing4.1 on Google from 33 reviews · Read on Google
Recent Google reviews
I ordered two packing cubes February 16. I never received the order. I emailed, called, messaged on Instagram and never got a response. I texted the number and spoke with kayce who was very nice and understanding. She didn’t understand why the order wasn’t shipped out. She left a note for the owner to follow up and no one ever did. I have followed up multiple times and no one will respond to me. I try so hard to support small businesses and I am a very understanding and patient person. I would have been understanding if it was missed. I’m not in a rush for them. But the lack of communication and customer service is very concerning.
Boutique & Gift Shop
1712 Hendricks Avenue, Jacksonville
Beautiful custom items you can’t find just anywhere.
DO NOT order from this store online. They have basically stolen my money. Took payment for an order via credit card. Several weeks later, still no sign of my order and It took multiple message (via email and Facebook) to get any response from them (when it says orders will be shipped in 4-6 business days) for them to finally admit that they never had the item in stock and it was discontinued. Said they would refund me 'right away'. Three weeks later and I'm still waiting and now they're not responding to any of my messages.
After ordering an Easter basket, I was told on March 31 that the new shipment was delayed until after Easter. I told her I would still like to order it so she said she would put a note on the top of my order slip stating that I still wanted it after Easter. I followed up on 6/1 after hearing nothing. I never received a reply. Yesterday I emailed requesting a refund and I still have not received a reply.
I have purchased many times from Kennedy's Closet. I have been very satisfied every time. I ordered a back to school outfit with a monogram and it arrived on time. I shopped over the holidays and found some great sale items. Another time I got a cute outfit for myself in the adult section. They have a large bow section and cute kid shoes. I recommend this shop!
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Boutique & Gift Shop
11481 Old Saint Augustine Road, Jacksonville