Kendra Scott

My girlfriend loves kendra scott she has thousands of dollars worth of their jewelry its always been a go to for gifts for her. We decided to go in to the color bar to get a custom bracelet done as we have done multiple in the savannah location with no issues. The fella who was doing it tried putting in the stones and broke the prongs that hold the stone in place on 3 different bracelets and said it was normal. After finally getting one to clamp without breaking, i asked what was the policy if that prong broke off in the near future due to the bending of the prongs during installation. He said assured us this one was good to go and sent us on our way. We got home and as soon as she took the bracelet off 2 of the prongs broke off and the stone fell out. After they broke i contacted the store and was told by the same guy theres nothing they can do for me. I highly recommend kendra scott but was stay clear of the color bar of this store due to the training issues on installing the stones.

Bought 3 pieces online and picked up in store. GREAT experience! I live pretty far from the store so they were able to get it ready for me same day which they didn't have to do since I made the purchase later in the day. Employee on the phone and ones in the store were enthusiastic, positive, and happy to help. I can't wait to purchase again soon 😌 The customer service here is above and beyond. 100% recommend if you're looking for good quality, everyday non-fine jewelry. However, they also sell a line of fine jewelry if interested.

Really upset and appalled at the service I received this past weekend at this store. I’ve been here multiple times and never had this experience. First my husband and I walked in and a lady by the door. Dressed in all black. Glasses. Brownish hair. (I am assuming was a manager, not sure). She just looked at us. The person behind us got a huge welcome. So I felt a little iffy by that. As we were looking I wanted information about something in the fine jewelry case. The young lady helping us was AMAZING! I asked if an item was in stock. She asked a fellow employee on her headset. The lady in all black immediately came over and repeatedly kept saying it’s $600!! Didn’t acknowledge us at all but she had no problem blurting the prices, insinuating we couldn’t afford it. I hate to pull the race card in these situations but we were the only African-Americans in the store besides the sweet young lady helping us. I immediately got my things and headed to the door. The young lady helping us repeatedly said “that’s not what they asked”. She continued to yell the prices and ignore us. The young lady was visibly upset. I am shocked at the way I was treated and I will never step foot inside this store again. Kendra Scott hire better employees. That are passionate and don’t judge people by the color of their skin.

I would normally be leaving this store a 5-Star review, but tonight’s shopping experience felt completely ruined by the attitude of the cashier, Jadyn G according to the receipt. My teenage little sister was trying to buy our mom a gift for Mother’s Day and was having trouble with her card being locked at checkout. The cashier was so rude at this point and started giving her such an attitude. She was able to use another card but literally came to me crying because of her experience.