Jerome Weitzen Pa

I have called several times to schedule appointments for my children but they never answer the phone. I make sure to call before they close for lunch and they don't answer the phone. I am now looking for a new optometrist for my kids because I don't have time for this.

When they closed the office on Southside. I decided to start going to the office downtown. My first time there, Dr. Jerome performed my exam. He's a really nice man. But I gave 3 stars because every time I call, I can never talk to a live person. They say it can take up to 24 hours to get a call back and even then they don't call back sometimes. I don't understand why they won't just answer the phone. That is so very unfair and annoying to the customer. I wanted to be sure that they would be there when I went by on my lunch hour to pick up my contacts even though they say they're open at 1:00. I work a good ways from downtown and did not want to make the trip in vain. I COULDN'T get someone to pick up the phone. That's absolutely crazy!! I've written a review before but it was about the rude receptionist at the Southside office. Now this has come up. Drs. Weitzen, PLEASE care enough about your patients to do something about your phone being answered and not having to wait 24 hours to possibly receive a call back!!! I've decided to change optometrists for this reason!

Ive been coming here since 2010 when i had my first born child, love mr jerome and his daughter amanda. Never have i had to have my eyes dialated coming here, my kids and i both are patients here. Glasses come in an timely manner Staff are always nice Only con: NOBODY ever answers the phone !! Always have to wait on an call back and thats an hit or miss.