Jax Spine & Pain Centers - St. Augustine

I am extremely disappointed with my experience at this practice. After receiving MRI results indicating a lesion or tumor on my cervical spine, I made multiple attempts to contact the office, including Dr. Hanes, to discuss next steps. Despite the seriousness of these findings, it took three separate calls over multiple days before I received any response, and even then, I was simply told to schedule an appointment. This lack of timely communication and guidance from both the office and Dr. Hanes is unacceptable. Situations involving potentially serious medical findings require urgency, clear communication, and compassion. Unfortunately, I received none of these. The lack of responsiveness and empathy left me feeling dismissed and deeply concerned about my care. While Dr. Hanes has been knowledgeable in the past, this experience demonstrated a significant failure in patient-centered care. The handling of this situation reflects a broader issue within the practice and has completely eroded my confidence in Dr. Hanes. I will not be returning, and I hope this feedback prompts meaningful changes so that future patients are treated with the urgency, respect, and compassion they deserve when facing serious health concerns.

My wife needed.kyphoplasty since she was in terrible pain. She fractured 3 vertebra. The lady that does the scheduling was sick and couldn’t schedule soon enough. That’s why her surgery wasn’t scheduled. We went to the office on a Monday March 16 to get some help and If it wasn’t for Emily’s help to get the surgery scheduled asap my wife would have to wait another 2 weeks. Two days later my wife had the surgery. Every time we come into the office Emily has been very courteous and helpful. Thanks again Emily. James & Marjorie Winslow.

This is my initial consult visit with Dr. Hanes. I had moved and needed a new pain management doctor to continue my care. The office staff are friendly and pleasant to deal with. The ma was friendly and very helpful in where I was able to further get testing done. Dr. Hanes took his time to hear everything that has currently been done, willingness to take on my care, explained things in great detail and formed a plan of care. I am extremely happy with this office and the staff.

Dr Hanes has been great. My treatment at Jax Spine has produced great relief from my back pain. I have been treated by doctors at other treatment facilities but none have given me the pain relief that Dr Hanes has. I highly recommend Dr Hanes and Jax Spine.