Dentist
1541 The Greens Way, Jacksonville Beach
DentistJacksonville Beach 4.7 (424)
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Dentist in Jacksonville Beach, FL
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Claim this listing4.7 on Google from 424 reviews · Read on Google
Recent Google reviews
Best cleaning I’ve had since moving to Florida 5 years ago. It’s been hard to find a good hygienist and Shelley was knowledgeable, thorough and professional. Dr Bates provided a lot of great information and offered solutions for my grinding. She made me feel comfortable and I will definitely be going back. I’ve finally found my dental home.
They took over for an amazing dental team and I feel the new team is just a money grab for the existing customers. We have been going to the same dental team for at least 15 years and it was replaced by this new team. First visit with the new team and I need a $1,500+ "deep cleaning". My wife's first visit, she needs a $2,000+ "deep cleaning". Then we see our neighbors experiences were similar. I feel you should get to know the patient first, do the cleaning they were expecting and then maybe schedule something more intense at a future, planned visit. However, to take a bunch of x-rays and then ask the patient to sign some papers is not the way to do business. When my wife asked for just the regular cleaning and to schedule anything else, the guy refused to just do what the appointment was scheduled for. and insisted he had to do the deep cleaning. Actually made it seem illegal if he didn't. I was also supposed to have a follow-up after the deep cleaning. I called and reminded them twice plus went to the office and they never scheduled the follow-up. We were also told we would get a refund because they were unable to get "trays" that they said my wife needed and instead of a refund, we got a bill. Nope...won't be paying that!
If you are looking for the Dr. Hinder experience, you will not be getting it here. For starters, when the new people took over the practice they lost all of my existing images. Anyways flash forward to my most recent appt for a cleaning…it was such an odd experience. They were running almost 30 minutes behind and did not tell me at check in. Also, you check in at an iPad which is right in front of the front desk staff…anyways once I’m called back the hygienist greets and calls the dentist in to do my exam before cleaning my teeth. The dentist was very arrogant, discussing an ex girlfriend with a similar name to me calling her “crazy”. The hygienist chimes in and says something about his ex wife being a Tiffany who is also “crazy”. The dentist states “yeah those Tiffany’s are even crazier”. The dentist checks my teeth, FIST BUMPS me goodbye, and the hygienist proceeds to clean my teeth. My cleaning was done in 10 minutes which was too fast in my opinion. I believe because they were running late I didn’t get the cleaning I should have. My appt was at 3:00, I was called back at 3:25, and I was out the door at 3:46. Please tell me how that was a proper dental cleaning appt? Dr. Hinder and Jen if you’re reading this I miss you and the integrity of your practice. My whole family and close friends went here when it was Dr. Hinder’s practice and we are transferring to a different practice ASAP. I truly believe this new practice to be incompetent and a money grab.
I was a patient of Dr. Hinder for over 20 years and Suzanne took care of me for most all of those years. I knew Dr. Hinder was retiring but I didn’t expect what I experienced. I had an appointment at 8. Got there at 7:50 and didn’t get called back until 8:25. The person that called me back didn’t even introduce themselves or anything. It is all new staff. Not one familiar face. I ended up getting out of the dental chair and walked out! I was being pressured into X-rays I didn’t need. I just didn’t feel comfortable at all.
Would not recommend since Dr. Hinder retired. The new office seems much more focused on upselling and maximizing charges than patient care. I was told I couldn’t get a cleaning without additional X-rays/services, and the pricing information given upfront was completely inaccurate by hundreds of dollars. Very disappointing experience compared to how this office used to be run.
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