DoctorJacksonville 3.0 (295)
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Doctor in Jacksonville, FL
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Claim this listing3.0 on Google from 295 reviews · Read on Google
Recent Google reviews
I wish I read these reviews before I came here. The only reason why I leave one star instead of none is because of the wonderful assistants I had throughout my procedure and follow-up appointment here. About a week ago, I had a procedure that extracted all four of my wisdom teeth. My mom and I were greeted by a tall gentleman (whose name I sadly forgot) and he was nothing but kind, polite, and jovial. He would later be the surgical assistant for my procedure and never failed to put a smile on my face. Dr. Gesek, on the other hand, was very aggressive throughout the procedure with a very monotonous tone with asking the routine question if I was alright, and stopped once only after I had been crying for a long period of time. He left immediately after he finished my final stitch, no goodbye, nothing. The tall gentleman was very soothing and gentle despite the rudeness he faced from the doctor, I was immediately calm once the doctor left. For my follow-up appointment a week later, today, my mom and I were again greeted kindly by a dental assistant, Maria. She brought us to the patient room and demonstrated how to take care of my wounds and cleaning them, and once she exited the room we sat there for 45 minutes waiting for Dr. Gesek, just to have him walk in and back out in a matter 15-30 seconds, complaining about his staff members. He never came back in, so after another 15 minutes of waiting, we left, just to find him arguing with his staff at the registration desk. I praise the assistants for their dedication to the welfare of the patients and their hospitality. Dr. Gesek should learn a thing or two from his kind staff.
I almost let the negative reviews scare me away, but I’m so glad I gave this dentist a chance. My experience was amazing from start to finish. He removed two of my wisdom teeth, and I honestly had no pain at all during the procedure. It was quick, efficient, and he made the whole process much less stressful than I expected. The staff was kind, and everything went smoothly. I also want to mention how grateful I am that he accepts Medicaid. It’s becoming harder and harder to find skilled dentists who do, and having access to quality dental care shouldn’t be taken for granted. If you’re nervous because of the reviews, I encourage you to keep an open mind. Everyone’s experience is different, and mine was nothing short of excellent. Thank you for making what I thought would be a scary appointment such an easy one!
Today my 16 year old son had 2 wisdom teeth removed that were growing in sideways and his surgery went smoothly. He had no pain and was comfortable. Dr. Gesek and his entire staff were very professional and friendly. They followed up to ensure my son was ok and answered my calls immediately when I had questions about his after care and medications. I couldn’t be more pleased with Dr. Gesek and highly recommend him. While some reviews indicate the office puts you on hold I personally don’t believe that deserves a 1 star review. When I called to make my son’s appointment I was always asked if it was OK to be put on hold and advised that it might take several minutes. I don’t see this as a bad thing - it means the office is not rushing and taking the time to address every patient’s individual needs. Today when I phoned after the surgery I was immediately attended to and not placed on hold. Thank you to Dr. Gesek for making my son’s very first medical surgery experience the best it could be. My son may need his upper wisdom teeth removed and I will definitely be taking him back to Dr. Gesek.
Dr. Gesek and his nurses were amazing. I love how they treated me once I got back there. It is sometimes a bit of a wait but it's understandable with how many patients they have to see. Only thing I had a problem with today was one of the receptionists. She interrupted another receptionist as she was talking to us and told us to wait in the lobby for us to be helped. I don't know if she assumed my wife was another patient or something but she seemed kinda rude or like she was having a bad day. Other than that everything was great.
I went here for a wisdom teeth removal and chose not to use nitrous oxide. The procedure itself was very painful, which I expected, but what I didn’t expect was being charged for nitrous oxide anyway. When I questioned the charge, they insisted I received it, but never provided any documentation to support it. I also attempted to follow up multiple times requesting records and received no communication or response. They will likely respond to this review telling me to reach out to the office manager, but I have already done that and received no response. On top of that, I was charged as if all of my teeth were “obstructed,” which they were not, leading to even higher costs. Overall, the experience felt unprofessional, poorly communicated, and unnecessarily expensive. I would not recommend going here unless you’re okay dealing with questionable billing and a frustrating experience.
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