iFix & Cell

I had a really disappointing experience at this cell phone repair shop. I brought my phone in because I was having trouble with the charging port and specifically asked for a cleaning. The technician spent maybe 30 seconds on it, charged me $29, and handed it back without ever checking whether the issue was actually resolved. Unsurprisingly, my phone still had the exact same charging problem as soon as I left. When I brought this up, the owner became confrontational and spoke to me in a very dismissive, condescending way instead of trying to help or make things right. I wasn’t expecting miracles, but I did expect a basic level of care and professionalism—like testing the phone before and after the service. Instead, I paid for something that clearly wasn’t done properly and was treated poorly on top of it. I wouldn’t recommend this place if you’re looking for honest or thorough service.

I really appreciate this store for them being super fair and honest with their customers. Just because they don’t work inside the hours of operation or anything else that some people claim that they don’t I don’t care because every other cell phone repair company wants to replace instead of diagnosed and they diagnosed before replacing so screw everybody who says this place is one star five star all the way

Update: The business claims a “100% refund” was offered. This is not accurate. My $100 deposit has not been refunded. The only option provided was a replacement phone with an additional $235 charge. ---------------------------------------------------------------------------------------------------- Updated on previous review Thank you for your response. I would like to clarify several statements so that the record is accurate. At no time was I offered a full refund. The only option presented to me was a replacement phone conditioned on paying an additional $235 “repair fee,” even though my phone was damaged and burned while in your care during the repair. Because the device was not repaired but instead rendered unusable, I declined to pay an additional fee. To date, my $100 deposit has not been refunded. Therefore, the statement that a “100% refund” was offered is not accurate. I did file a small claims case. The court did not award damages; however, the court did not make any finding that I was attempting to “make money,” nor did it determine that a full refund had been offered. The outcome of the case does not change the underlying facts of what occurred during the repair process. I also submitted a complaint through the Florida Department of Agriculture and Consumer Services, and the business chose not to respond to the state mediation process. I am simply seeking a fair resolution for a phone that was damaged while in your possession. If the business is now willing to provide a full refund of my actual loss ($950: $850 for replacement + $100 deposit), I remain open to resolving this matter. ------------------------------------------------------------------------------------------------------- I brought my phone to this shop for a back glass replacement and paid a $100 deposit. My phone was fully functional before the repair. During the repair process, the technician burned and permanently damaged my phone. After damaging my phone, the shop said they would provide a replacement phone only if I paid an additional $125.67 repair fee. Since they did not repair my phone but instead destroyed it, I refused to pay. As a result, they refused to give me the replacement phone. I was left without a working phone and had no choice but to buy a new one for $876.36. I have before-and-after photos showing the condition of my phone. This review is not about a mistake — mistakes happen — but about how the shop handled the situation after causing the damage. Charging extra after damaging a customer’s device and refusing a fair resolution is unacceptable.

Awesome service sweet guy, I haven’t been able to use my phone in months they gave a great price and fixed it up in about an hour and it’s like it never broke in the first place it love it thank you.