Hot Springs Spas by Spas Etc

The superb quality of the product, the courtesy and convenience of the showroom at Spas Etc., and the efficiency of the installation team were what stood out the most to my wife and me. We bought the Vanguard model and we absolutely love it! I'd like to mention a few of the folks on the team with whom we interacted. Lily addressed our myriad of questions we had during the whole purchase, storage, and delivery process. She also walked us through which model might be best for us based on her own lengthy experience and time with the company. Some months later, when our enclosure was finally ready for the spa, Kyle and Peyton were expert installers and had it done and running in just a couple of hours. They both seemed pleased to know that Bill, the owner of Electric Plus, had installed the electrical subpanel, circuit breakers, and all associated wiring before their arrival and in accordance with exacting specifications. Their two companies have a lengthy and positive rapport. I would personally recommend all who were involved for anyone considering purchasing a Hot Springs spa. I'd also like to mention that everything passed all aspects of the county's inspection process with ZERO discrepancies! They are doing things right! Thank you all for your courtesy, professionalism, and product knowledge.

Spas Etc delivered and installed our Relay hot tub four years ago with no issues. The owner, Anthony Williams, was on-site. His team was confident and even proud of the unique install. They told us clearly it could be taken out the same way and that they offered that service if we ever needed it moved. No warnings. No limitations. No mention of special equipment being required in the future. Four years later, we sold the hot tub to buyers who chose Spas Etc because of our original recommendation. Both households rearranged our entire day around the pickup and delivery. We removed fencing that normally contains multiple dogs, made arrangements for their care, drained and prepped the tub, and kept the yard open the whole day. The buyers took the full day off, removed their railing per Spas Etc’s own request, and prepared their delivery site as instructed. Spas Etc scheduled us for November 23rd from 1–4 PM. They arrived at 4:30 PM with neither the manpower nor the equipment they used originally—including the ATV they proudly showed off on social media from the first install (see photos). The lead said he remembered the job but wasn’t equipped to perform it. No service was provided. The result? Two families lost an entire day. Two households rearranged logistics, schedules, fencing, and pet care for a service Spas Etc should never have scheduled. When we called the office afterward, they refused to provide the owner’s number—only an email, which went unanswered. Later that night, the owner finally called and immediately contradicted the original installation, starting the conversation of with a “don’t you remember we almost lost that thing into the lake,” which simply wasn’t true. (Ahem, gaslighting the customer) When that didn’t stick, he shifted to “that was four years ago,” and then incorrectly blamed the buyer for “refusing a walk-through,”. We actually encouraged one to the office staff. He also doubled down by saying “I sell over 700 hundred of these a year, I don’t remember yours”. Nothing stuck because it’s just wrong. The simple truth: This job should never have been scheduled if Spas Etc was not prepared, able, or willing to perform it. Instead, two customers were inconvenienced, and two homes disrupted days before Thanksgiving. This review isn’t written out of spite—just accountability. Good business requires honesty, preparation, and follow-through. Those standards weren’t met. I do recommend Hot Tub Movers and you can read that review in their section.

Huge shoutout to Matt, Lili, and Tori at Spas Etc for making buying my Aria spa AND sauna way too easy yesterday! 😂 I went in looking for relaxation and apparently decided I needed the whole wellness package. Sales are my kryptonite, just ask my wife. They were knowledgeable, helpful, patient, and never once made me feel like I was being “sold” anything. Now I have a spa, a sauna, and absolutely no excuse to be stressed. 😂 Thanks, guys, for making the whole experience so much fun!

Lili and her team provided excellent customer service to my husband and I. Once we walked thru the doors they greeted us with open arms. We only visit the store to visually see a sauna to make a decision to purchase later. Lili and her team answer our questions in detail to our satisfaction. They were very patience, took time and explained all the features of the saunas we were inquiring about. With that being said receiving the luxury customer service and the price was right we decided to make a purchase. It’s nothing like excellent customer service and feeling like you are value. Being in customer service for 25 years I know that feeling.