Happy Nails

All the ppl are so nice. I'm always bringing in designs I want, and they always do their best to accommodate me.

Got a gift certificate again- last time I was a walk in with no problem. This time girl on phone tells me “ I HAVE TO HAVE AN APPOINTMENT, BUT THERE IS NEVER AN APPOINTMENT FOR THAT DAY!” I drove by and sat and watched- they were NOT busy at all. 🙄 I am not happy with this. Now I have a gift certificate that apparently I can’t use due to all these invisible clients booking up all the slots. Tried to give them another chance Made an Appointment, but was running late call them to let them know. Woman on the phone was very rude. Told me that I was losing her money. I told her I wanted to keep the appointment but I was running late. Asked if I could still come in or even a little later, she said no. I drove up there anyway, and place was dead. She even told me they excepted walkins so it’s not like somebody could’ve took the spot. She told me that she would not make me another appointment because I missed my appointment. but I’m free to walk in for an appointment, but I would probably have to wait to have my nails done. I have tried to walk in twice now to have my nails done. Today, Being no exception. Again, they are not busy. They were only servicing one client. There was two gentleman sitting in behind booths. one was not busy at all. I asked if I could get a full set of nails. The guy that was doing nails looked towards the back at a woman, then looked back at me and said no, that they have no one to do full set of nails available today. even though he himself was doing them. So they sell certificates for people to give to other people to have their nails done…. Then they only have one person in this whole salon to do nails. Apparently that will do a full set and yet either that person is never here to do the full set or only comes in once in a while. They tell you to come in as a walk in and when you walk in, spending the time driving over here to do it, they tell you that no one is here to do it. They want to complain if you’re a few moments late for your appointment but they don’t mind how much you spend in gas to drive over here and back each time when they tell you that no one is here to do the full set. And they just tell you come back tomorrow. Seems like a waste of money to keep coming back here, or to buy gift certificates for people and put them through this burden. Not good customer service at all.!! I would NOT recommend this place to anyone. There is way too many nail salons around here in Orange Park and in Jacksonville . For people to have to be treated this way, and spend the money they spend is extremely ridiculous. I highly recommend people to go elsewhere to have pedicures, manicures and nails done, don’t waste your money going to THIS salon, especially when they only have one person that can do the work! There is a very good nail spa over there behind Regency. It’s near BestBet Jax , Also, there is Sandy’s on Timucuana Road. Find another salon .. don’t waste your money here to be treated like you don’t matter !!! If there was a way to give zero stars, I would

Amazing customer service! My nails last for weeks! One of the best nail salons I have found! Just make an appt as they are often busy.