Jacksonville 4.7 (131)
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Claim this listing4.7 on Google from 131 reviews · Read on Google
Recent Google reviews
I spent $900 in November 2024 to have the grout in several rooms of my home professionally sealed. I’ve followed their care instructions exactly—using their Gold formula for regular cleanings and their Green formula every six months for deeper cleanings. Right from the start, I noticed spots where the sealant was flaking off, exposing the dark, dirty grout underneath. When I called, the staff was always polite and quick to offer touch-ups, which I appreciated at first. But as the months went on, more and more areas started peeling, and it became clear this wasn’t an isolated issue. Every time I look closely at the floors, I find new areas where the sealant has failed. At this point, I’m honestly not sure if the problem is that the grout wasn’t properly cleaned before sealing or if the products they use just don’t hold up. Either way, it shouldn’t be happening this quickly—especially after spending this kind of money. While they’ve tried to make it right, I can’t keep taking time off work for endless touch-ups. The whole point of sealing grout was to make cleaning easier and keep the floors looking better. Instead, the flaking sealant has left my grout looking worse than before I paid to have the work done. UPDATE: They reached out wanting to make it right and re-sealed the affected areas. This held up for a few months but is beginning to peel again. They are offering to come back out to potentially use a stronger sealer. I am updating to 3 stars for the ongoing commitment to making this right!
We had our tiles cleaned and grouted. When it dried, they left spots on the tiles with shoe marks. We don’t use shoes in the house. We told them about it but were told to buy their cleaner to remove them. They didn’t give us a resolution. We gave them a chance to correct it but they didnt.
I am extremely satisfied with Groutsmith in Jacksonville, FL!! Robert and Marcus were outstanding! They were efficient and thorough. They even repaired the damage that the other company created. I am thrilled! These two make a great team and I will be recommending Groutsmith to all of my friends and family.
Groutsmith is awesome and we couldn’t recommend them any more! Everyone we dealt with was very friendly and professional. Great price for all the work they do. Quentin came to clean our grout and also fixed some spots for us. He did an amazing job and our floors look brand new again!
We just moved to St Augustine and our home is 6 yrs old. The grout had some stains and discolorations and on the main walking areas and the kitchen and bathroom floors. We had Groutsmith Jacksonville come out for an estimate to clean and color seal the floor tiles and grout in the entire home. We were very impressed with the reviews and the demo of the cleaning process and the grout color seal. There were many different colors to choose from and the owner was very helpful by putting a few different colors on the floor . The Groutsmith team arrived on time, were hardworking and neat, and did a great job on the grout. My home looks transformed and the flooring looks brand new! We also had the main shower floor cleaned, color sealed, and had a textured acid etching on the shower floor as it had become slippery over time. This has made a huge difference in the shower. We couldn't be more pleased and would highly recommend color sealing existing grout for a new floor feel. Thank you Groutsmith Jacksonville !
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