Dentist
3215 Hendricks Avenue, Jacksonville
904 Top Rated
DentistJacksonville 4.4 (870)
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Dentist in Jacksonville, FL
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Claim this listing4.4 on Google from 870 reviews · Read on Google
Recent Google reviews
This has been one of the worst experiences I have had with a dental office. On December 7, 2025, I had a crown placed at Greenberg Dental on San Pablo by Dr. Stephanie. I paid approximately $900 and believed the crown was properly placed. Eight months later, I took my dental images to Atlantic Dentistry, where new X-rays showed concerns with the crown, including a space between the gum and crown and what appeared to be a defect or hole. I was advised the crown needed to be addressed. I contacted Greenberg Dental and spoke with Alma, who identified herself as the office manager. I felt my concerns were dismissed. I was also unexpectedly informed of a $600 balance because my insurance had expired on December 4, 2025. I questioned why I was only being notified eight months later after already paying approximately $900. I paid $300 toward the balance because I wanted the crown issue addressed. I also contacted Humana Dental. During a conference call, Alma stated there was nothing wrong with the crown and suggested I simply wanted a new crown. This was extremely dismissive, especially since my concerns were based on X-rays and another dentist's evaluation. A Greenberg Dental corporate representative, Lois, also reviewed the X-rays and appeared to recognize concerns with the crown placement. I work full-time Monday through Friday and would much rather not spend additional hours in a dental office addressing an issue that should have been resolved correctly the first time. I am currently working with Lori at Greenberg Dental corporate regarding a refund of the $300 I paid and with Humana regarding the X-ray billing. I am extremely disappointed with the dental treatment, billing, and customer service I received. I am requesting that Greenberg Dental review the crown placement, billing, and handling of my complaint and provide an appropriate resolution.
Dentist was kind and professional and I had a great experience up until my dental hygienist. Extremely painful experience after I told him exactly where I was experiencing sensitivity. Multiple times I experienced terrible pain and it was entirely his fault for not being careful and using the correct equipment. I'll never go back there if they hire people like that
This was one of the most uncomfortable and unprofessional dental visits I have ever experienced. From the start, the front office staff was incredibly rude. When I called to confirm the location of my appointment, I was met with a dismissive response “Well if it’s not at this office, I can’t help you.” The back office behavior was appalling. A random staff member (maybe dental assistant? I’m not sure who he was) walked in and made an incredibly inappropriate, racist remark about my child’s skin color, saying, “Oh you had a brown baby, huh?” I was shocked, angry, and deeply uncomfortable that anyone in a professional healthcare setting would say something so offensive. The doctor constantly interrupted and talked over me, even after asking me questions. The whole visit was a nightmare from start to finish. This office showed a complete lack of respect, professionalism, and basic decency. I will never return and strongly urge anyone considering this practice to stay far away.
Found everyone on the staff very professional, knowledgeable and focused on patient well-being. Only issue I found very frustrating is the automated phone system/on-line scheduling as the only type of communication available, even after establishing as a patient. I worked customer service phone lines for many years and feel this process leaves a great deal of room for improvement. I understand managing time and staff availability, but there can be a balance between on-line and phone scheduling for patients that would give a less "hands off/you're not important enough to speak with us" perception.
DR. CHAVES AND THE TEAM ARE AWESOME. Friendly and professional staff, all of my 3 boys and i have been coming here for years for our cleaning and crowns, they are the best. Straightforward with their prices.
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5435 Ortega Boulevard, Jacksonville