Landscaper & Lawn Care
12748 Fernbank Lane, Jacksonville
Landscaper & Lawn CareJacksonville 4.3 (85)
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Landscaper & Lawn Care in Jacksonville, FL
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Claim this listing4.3 on Google from 85 reviews · Read on Google
Recent Google reviews
Green Earth Solutions has been awesome to work with. They show up when they say they will, communicate well, and do a great job keeping our lawn looking good. Great local company and excellent customer service.
Landscaper & Lawn Care
12748 Fernbank Lane, Jacksonville
Really impressed with Green Earth Solutions. Our lawn is healthier, the weeds are under control, and their team is always professional and helpful. It’s nice having a company that actually seems to care about the results.
Can’t say enough good things about Green Earth Solutions. The team is friendly, professional, and clearly knows what they’re doing. Our grass looks healthier and we’ve had great results with both weed and pest control.
This company is a scam and if I could give zero stars for management and professionalism, I would. Prepare for a big read: The Service Failure: I hired Green Earth Solutions for lawn and pest control. I was billed for a full service, but my backyard was left completely untreated. Immediately after the "service," I had mature weeds, active cockroach activity, and a flea infestation that was injuring my pets. The "Solution": I spoke with the Field Manager, Justin. He was professional, listened to my concerns, and offered a remediation plan to fix the issue. I was fully prepared to accept his offer and continue as a customer. The Owner’s Response (Why I Canceled): Before the remediation could happen, I received a shocking email from the owner, Todd Wolfe. Instead of apologizing for the missed service, he chose to mock me. He denied reality: When I reported the flea infestation, Todd wrote that fleas and roaches "don't match entomological scientific standards" for this time of year. He essentially told me my eyes were lying and used a winky face (;) to dismiss a health hazard to my pets. He blamed technology: Because I used AI tools to organize my complaint, he ranted about "AI misinformation" rather than addressing the physical photos of weeds I sent him. He insulted me: He told me my frustration over paying for a service I didn't receive was "unwarranted and overblown." He cited his "30 years of studying turfgrass" as a reason to ignore a paying customer's valid concerns. The Office Staff: When I canceled due to Todd’s disrespect, the office admin (Dee Dee) followed up with a sarcastic email mocking my own 20-year career in Customer Service/HR, feigning "confusion" about why I was leaving, and refusing to acknowledge that the owner's behavior was the problem. The Verdict: Justin (the technician) is a good employee working for a terrible leadership team. Do not hire this company. If they miss a spot or damage your lawn, the owner will not fix it—he will send you a condescending email telling you that you are "misinformed" and that "science" says you're wrong. Steer clear.
Not just worthless service (have to replace sod), but one of the worst human interactions I've had in years! Worked with them on two properties for almost ten years. This year our yard was damaged by chinch bugs, so I called to see what they would do about it, not expecting much, maybe a discount on the years' service I had prepaid expressly to prevent things like this from happening. An older man called up angry and literally yelled at me. "Do you know what heat scorching is? Then TELL me? How do YOU know? Do YOU have a certification in turf grass?" He wouldn't let me ask my questions. Well, siree, I don't have a cert in "turf grass", but I have a degree in human psychology and the school of hard knocks and know when someone is trying to evade something. I sent an email saying we'd like to stop services. Got another call. The man was more polite but tried to tell me that the damage in September was from heat scorching FOUR MONTHS ago, when we had to do a sprinkler repair and the grass did spring back lush and healthy back then. Further research and the nature of damage confirm they were full of it and trying to bully.
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Landscaper & Lawn Care
9393 Mill Springs Drive, Jacksonville