Great Expressions Dental Centers - Riverside

Editing to update this review since I get endless requests to review this location via email and text: The location is good until you need work done. Have had issues with this location’s billing and my insurance after having treatment in February and March. Thankfully I have access to health advocates who completed the appeals process, though I’m not totally a fan of how the practice handles billing, especially when there’s a denial/appeal involved. I would trust that the practice handles insurance billing appropriately and sent in pertinent information, but that doesn’t seem to be the case. I then had to pay for the denied service and was told if I didn’t pay it, they’d send it to collections - this is all while having to handle the appeals process myself. They did provide the appropriate information and the denied claim was ultimately paid, though I don’t feel the patient should be threatened with collections while having to handle the denied claim on their own. I’m now having to wait for my “account to settle” before receiving a refund for the now paid claim. Not totally their fault and they’ve been professional during the process, though I feel like a corporate entity could have better billing practices to ensure this doesn’t happen on the front end and do better with refunding the patient once the claim has been paid. I can only imagine how long it’ll take to get the refund given this lengthy process (it’s currently still ongoing for additional treatment dates). I’ve never had any issues like this with any other dental practice. Old review: Really great experience at Riverside Great Expressions. A friend referred me here after I started having scheduling issues with my previous dentist and I’m glad I made the change to Riverside Great Expressions. I always refer them to people looking for a new office. Everyone in the office is amazing and I’m always happy with the service I receive.

I’ve had a good experience with the hygienists but this office needs to figure out their scheduling. Back in April, I made my 6-month follow-up appointment for October at 4:30pm and received a text message confirming that information. But as the appointment approached, it magically changed to 4pm. When I called to confirm I was told I was wrong and that the last appointments are for 4pm. Then why does my text say 4:30pm? Like many other people, I need to arrange with work to leave early and leaving an extra 30 minutes early on a whim is not possible.

If I could put no stars I would. DO NOT GO HERE YOU WILL LEAVE IN TEARS! The staff was exceptionally rude. With already waiting 45 minutes after my wife's original appointment time, she was met with unfriendly demeanor. The person (Allison, Ally?) that took her back and took her to get checked out was terrible to her. Allison would not give the patient a phone number for an oral surgeon, she kept trying to explain that isn't what the doctor ordered, but that wasn't what the patient was asking for. All she wanted was a number. And staff refused to give the number. The patient and doctor had already had a conversation about calling an oral surgeon, the care plan was for her to get the tooth pulled OR a root canal. She would need a surgeon OR Endodontics. Allison knew nothing of this care plan, insisted she new better than the patient and REFUSED to give her a phone number. So to her the phone number was meaningless, but to the patient a simple miscommunication was blown out of proportion. This person made her feel stupid. She also refused to give her a copy of paperwork stating "I'm going to print it out" in a snarky away. Gabby the manager was disrespectful when I called and very dismissive about the situation. She consistently claimed her staff did no wrong. No apology without her saying "but..." and I could hear a snarky smile as she talked to me as if she was laughing about the situation. That business should not be run by her or at all. I am so so so upset. This situation was unacceptable.

Absolutely the best dentist experience ever. The staff is super patient and knowledgable and Dr Amoff is kind and gentle. I received multiple fillings and scanned for dentures. Once my teeth were pulled I returned for a fitting and Dr Amoff did a great job.