Great Expressions Dental Centers - Mandarin

Dr. Aleman has a wonderful bedside manner! I was anxious about the treatment needed, but I received excellent education on my dental needs, and I am inspired to continue to improve my oral health. Kiara, the assistant, was wonderful and very personable as well. Great experience!

I scheduled this appointment two months ago for my daughter, who has been experiencing mouth pain from cavities. This was the soonest available slot for a new patient under my insurance. To make this appointment, I pulled my daughter out of school early and traveled with my three infants (six-week-old twins and a 15-month-old). Due to light traffic on San Jose Blvd, I arrived nine minutes late. Despite the waiting room being completely empty, I was refused service, with the staff citing that the office was "short-staffed." The most distressing part of this experience was the unprofessional conduct of your receptionist, Lyric. Not only was she unwilling to help me reschedule, but she was also incredibly disrespectful. Furthermore, after we left, I realized my daughter had lost a shoe in the lobby. When I returned minutes later to retrieve it, I found that Lyric had already thrown the shoe into the trash. As a mother who waited months for this care and managed the logistics of bringing four young children to your office, I find this level of customer service unacceptable. If your office cannot accommodate a patient who is less than ten minutes late—especially one in pain—then you were not prepared to honor this appointment. I have never been treated with such blatant disrespect at a place of business. I hope you take this feedback seriously to ensure other families do not have a similar experience. Update: patient services still has yet to respond after 48 hours.

Not the happiest here anymore. I don’t know what changed. Appointments get scheduled then say we never scheduled you. To get in for my ortho appointment has been absolute hell to say the least. I’ve already had to extend my time because I can’t get in on time. Won’t be coming back after I get my braces removed.