Goodwill Retail Store and Donation Center - Durbin Creek

I witnessed a customer being absolutely ugly to an employee at this Goodwill today. I visit this Goodwill frequently and this employee is always professional and friendly. The verbal attack I witnessed today on this kind human was unacceptable and so sad. The employee remained polite and professional and did everything they could to de-escalate the situation as quickly as possible. I was truly impressed at their composure and grace and wanted to make sure anyone reading reviews knows this store is filled with helpful and pleasant people that want to help their customers find great deals.

The whole point of donating to Goodwill is to help people get essentials at prices they can actually afford. When you see a $245 rug at a thrift store, especially one that looks machine-made but is labeled “handmade,” it feels like the mission got lost. The rug didn’t have any certificate nor looked like a handmade rug.

Everything here is overpriced. I bought something for my partner and it didn’t fit, and there’s no option to return it or even get store credit the very next day. I’m stuck with it and will probably end up donating it right back so they can resell and make a profit again. That policy makes no sense, is unfortunate and leaves a bad impression.

Nice selection of items at reasonable prices.