Car Wash & DetailingJacksonville 4.5 (167)
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Car Wash & Detailing in Jacksonville, FL
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Claim this listing4.5 on Google from 167 reviews · Read on Google
Recent Google reviews
I’ve had Collision repairs done two times with Gerber Collision on San Jose. Wendy and Curtis have been very accommodating and informative. My repairs have been done flawlessly. They communicated every week whether or not anything happened and why. Staying informed for me is very important and Wendy works very late to make sure that everyone gets called. I’m very satisfied with the repairs and would recommend it highly!
Gerber was not just recommended by the insurance company, but by quite a few friends and family. The service was excellent, staff were excellent as well. From start to finish the process was as flawless as could be. Every one of the staff I interacted with was courteous, helpful and easy to deal with. MT
I selected Gerber Collision and Glass for body work following an accident. Very pleased with quality of their communication and workmanship. Wendy made the whole process smooth. She is a true professional. I highly recommend Gerber if you need quality auto bodywork.
This is the third time we’ve used Gerber Collision, and once again, they were absolutely excellent! My daughter was in a minor fender bender, and her Toyota Corolla needed front-end repairs. From start to finish, the team at Gerber and USAA made the process smooth and stress-free. In our previous experiences, we worked with Curtis, who was outstanding! He took the time to explain everything clearly and honestly—he even told me when a repair on my son’s car could wait, which I really appreciated. His honesty and knowledge made a big impression. This time, we worked with Wendy, and she was fantastic, too! She kept us well-informed with regular updates, explained everything in detail when I picked up the car, and handled all communication with the insurance company. Her customer service was top-notch—she’s knowledgeable, patient, and thorough. Gerber Collision has consistently provided high-quality repairs, excellent customer service, and trustworthy advice. I wouldn’t take our cars anywhere else. I highly recommend them!
I brought my car (2018 Cadillac Escalade) here after an accident and they took a little over a month to fox the front end damage. When we picked it up and were driving it home to Orlando we noticed it was misfiring the whole way home. We brought it to the local gerber and they couldn’t figure out the problem so they towed it to Cadillac and the dealership said the damage wasn’t caused by the accident but the wire had been ripped out by someone working under the hood. The only people working under the hood was gerber while they were fixing the front end damage. I reached out to gerber and they claimed to have been working nowhere near the wiring on the vehicle. They were working about 2 feet away from the area. I understand they don’t want to fix things that the insurance isn’t paying for but when they create damage and don’t fix it, that’s messed up. There was no misfire under the hood before the accident, Cadillac says it was caused by whoever was working under the hood, gerber was the only one who worked on the car and they were under the hood. Yet they refuse to fix it. They fixed about $15k from the accident and I had to pay Cadillac about $4,500 to get their issue fixed cause dealerships charge obscene prices. Don’t use them.
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