Jacksonville 3.2 (53)
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Claim this listing3.2 on Google from 53 reviews · Read on Google
Recent Google reviews
Giving a 1 star is more than generous for my whole experience, and I know they saw this review coming. I was always told not to go to geek squad but I was at an ends meet with my situation. Came in with my pc and really needed help with them to help me figure out if my issue was my motherboard or cpu - I couldn’t get it to post. I explained the situation to the worker Roxy, I leave it for two days, was charged the service (almost $200, btw), only for them to call me back and have them tell me EXACTLY WHAT I ALREADY KNEW. Word by word on my voicemail “the issue is either one of two things. The CPU or motherboard” so immediately I’m a little annoyed because I already know that. I call back with my partner, he knows more about computers and pc parts so he was there to also understand, but the service person, Andy, continues to let me know that they didn’t even have the proper pieces to run a proper diagnostics. So I’m wondering what they even did with it if they couldn’t run a proper diagnostics to my pc since they didn’t have any of the pieces to run it.. but I thought this was what they do as a tech service????? He tells me I can get the same motherboard from Amazon and bring it in for them to see if that’s the problem, but the motherboard wouldn’t have been delivered for another week.. next he suggests the Best Buy by the avenues mall in which case they did have the motherboard. I asked if I bought it tonight and brought it in, could they run and test it then and there? The answer: no. Overly frustrated by everything, I head over to pick my pc up and cancel the whole service. It took almost 10 minutes for anyone to even speak to me, the two girls were just sitting by the monitors talking to each other and other BestBuy workers, while I was standing in front of the geek squad table the whole time. I finally get my pc back, return the motherboard I bought from that location, head to the avenues and buy another one to run it myself… only to find one more issue.. my PC case was missing screws and a few pieces from my build was also missing. So unfortunately I had to go back AGAIN the next day to ask for the missing pieces for my PC.. and unfortunately I didn’t get everything back because I am still missing a few screws from the case… not really sure they needed to unscrew any part of the actual case, but ok.. Pretty sure I would’ve been better off asking a random tech service on Craigslist than going here. I’m extremely disappointed in myself for giving them a chance.
Over the years I have used Geek squad and in my opinion they don't disappoint when you purchase their tech computer plan and become one of thier VIP members you are able to utilize the service Instore and at home. When ever I have a problem with my computer the geek squad team is very efficient, trusted advice and also are great in customer service you may have to wait a little while in line but its always a good idea to call & make a appointment because they are always very busy. I will always recommend geek squad for help because they really are sufficient. Thanks Carson 🙋♀️
Scott and team did a great job setting up my new computer and transferring all old data . They also diagnosed my daughters and follow up was timely. This team answers the phones unlike other store locations and does exactly what they say they will do with through communication. . Keep up the good work- we will be back!
Great staff, spoke to each other via headset's, warm handoff’s and recommended a cheaper alternative. Great experience.
I was wise and bought the extended Geek Squad 3-year warranty coverage for my computer. When it wouldn't turn on they got me an appointment two hours later. They couldn't fix it at the store, which is kind of common. Sent it off that day. The way it looks I'll be getting it back, up and running, 8-days after I took it in. For a likely motherboard failure the extended warranty paid for itself and then some. Easy people to talk with who communicate well.
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