Eye DoctorJacksonville 4.8 (178)
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Eye Doctor in Northeast Florida
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Claim this listing4.8 on Google from 178 reviews · Read on Google
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Wow! I have been searching for a good eye doctor since the Myles brothers closed their Jacksonville location and moved to Palatka. I was with them for over 20 years. I'm so loyal, I like to find good, trustworthy and knowledgeable people and you've got me for life. I had been so disappointed because that was so hard to find. But, I started having eye pain and my eye became very sensitive to light. So, I needed to find a doctor quick. I did a Google search for eye doctors close to me and nobody had appointments available. So, I called FES and had several offices around town. I was able to schedule an appointment the same day. I was not expecting to find my people. The great, trustworthy and knowledgeable team was apparent from the very beginning. When I checked in the process was seamless...easy peezy because I had prefilled out all the paperwork but I missed two and those 2 were the only ones I had to complete. Then there was a delay, the doctor had gotten backed up. I was so impressed, because the office manager Michelle stepped in and took my vitals and information. She was amazing. Then the doctor came in, Dr. Ashley Cowart and her assistant. I didn't get his name but he was wonderful as well. I haven't experienced such thorough service in years. I didn't think service like that existed anymore. Let me tell you what this woman did. She examined me and she said okay, so this can be a situation where this can turn into something major. So, she prescribed eye medication but she said let me give you our emergency number, if you have any problems getting this prescription call this number. She Then said I need to follow up with you tomorrow because I need to make sure this prescription is working so this situation doesn't get worse. She didn't have any appointments available and I didn't have anymore days to take off so she called her staff and had them double book me to get me in at a time I could make it. Fast forward I have complications getting my prescription from Walmart. I call the emergency number and the doctor on call is going to bat for me with Walmart pharmacy. I ended up having to get my prescription from Walgreens. The next morning the doctor's office follows up to make sure I'm good. I love this place. I have found my people. They are sooo good. I'm so excited.
I give this place a zero if I could. I was referred to this practice ans I was told at the time of appointment that I would have to get a special package just to see The Dr I was referred to and that it cost $3000 that ensures all my appointments will be as soon as possible and other perks that I don’t need. But if I didn’t pay that $3000 I would have to see a man. I to this office for a major problem and feel that this practice is not accommodating for people like me who have PTSD and don’t wanna see any men. I was advised that I can see a doctor that is a female, but she cannot treat me going further. I would have to see the doctor that would cost $3000 for a program just to see her. Keep in mind that doesn’t include my co-pays or if I have to have surgery for my glaucoma. I do not suggest this practice at all if you have any sensitive issues because they are very pushy on the phone that they don’t really want to answer my questions and they just wanted to refer me back to their Website. But with a male doctors I wouldn’t have to have any coverage other than my co-pay and my deductible that comes out of my pocket. This was a big letdown as being a nurse and being around professionals and hearing this coming out from a Florida eye place.
Called to see about changing locations for my YAG procedure and to complain about staff at Southpoint location. Was told there was nothing they could do and would have to deal with that location. Dr Riveschel is a good surgeon, but Florida eye specialist location is horrible.
Terrible experience concerning office staff. Had to cancel my scheduled surgery due to incorrect Billing and poor service. Between several call centers and Renee, pretending that she is not in the office, avoiding to come to the phone, thats including with my insurance BCBS. I would advise everyone to triple check with your insurance, because they don't know what they are doing , when it comes to billing and are overcharging. ('m talking about the insurance part), not the laser which I know is not covered by the insurance. Dr Patel was nice and the Surgery center did their job. I canceled last week, the scheduled appointment for this Thursday and the upcoming one in 2 weeks. But of course the unprofessional Riverside office staff " Renee and Co " did not advise the surgery center that ," thanks to their unprofessionalism" that I no longer feel comfortable moving forward with their team and to cancel the surgery appointment. So this morning I talked to Andrea with the surgery center after receiving an email to confirm the surgery for this Thursday. And again I had to do their job and cancel the upcoming appointment with Andrea who was very professional and also sent me follow up emails to show the cancelation.
Short wait time for eye surgery. The surgery was painless. The surgery time was about 20 minutes. Very please with the overall outcome and performance of the Doctor and Staff members.
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