DoctorJacksonville 4.8 (218)
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Doctor in Jacksonville, FL
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Claim this listing4.8 on Google from 218 reviews · Read on Google
Recent Google reviews
To Whom it may concern Mr. Bobby Jackson came in for several appts and each time he confirms that he had to wait 2 hrs or more with no concerns for the him being off the clock and having to go back, no one told him in advanced that it would be such a wait {No Excuses!!}.Because he could have reschedule for another day! Then the check in/check out person never asked for his copay while he was waiting, til he was ready to check out, she confronted him about a deductible and not his copay she was very persistent upon collecting it. Please inform your staff to become more knowledgeable of Patients insurance and please learn time management. Thank you, kindly.
I received multiple email notifications reminding me of my appointment. I did the pre-check in. I arrive to a locked office. When I called the main number I was told the office would be closed all week. My appointment was on Wednesday. I don't mind having an appointment canceled. I mind getting reminders, right up to the day of the appt when they clearly knew they weren't going to be there. You have the technology to remind me, then you have the technology to notify me. Humans control the computers, not the other way around.
Dr. Norman was thorough and attentive to my concerns. The staff, likewise, is caring and provides exceptional support.
Nice, friendly staff, offered to help me fill out my paperwork, guess I was taking to long...Dr was very nice, explained things to me where I would understand.
I showed up earlier than normal for paperwork and was seen somewhat quickly, within 20 min of completing paperwork. But that was just to dilate my eyes and blur my vision. I returned to the lobby and as I write this, I've been waiting for just shy of 2 hours. I think I'm at 1:48 right now. I did ask if I was coming up and was told at least another half hour and probably more. There us nobody left in the lobby... As for service, I can't say yet. They seem nice. At least some. The person who updated me on the time seems less polite. As for the services provided.. I have no idea. I would probably not recommend this place. If you do come here, it seems like it would be wise to schedule the first appt of the day or the last one to avoid excessive waits. I would not schedule anywhere near lunch. Sorry if there are typos. I can't really see right now but have nothing better to do then write this up. I was told I was early so some of my wait was due to that. If that's the case, I should not have been sent back to the technician early but they were able to accommodate that. So this wait is more annoying because I cant really see anything clearly enough to send emails or anything. Why didn't I go anywhere else?... well it's hard to see so I don't wanna drive more then I have to. Also they already started tech stuff putting drops in my eye so I don't wanna get billed from 2 places. And it's probably quicker to wait now than to find another appt somewhere else. In fact I've been waiting so long my vision is starting to return from whatever the tech did.
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