DoctorJacksonville 2.3 (22)
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Doctor in Jacksonville, FL
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Claim this listing2.3 on Google from 22 reviews · Read on Google
Recent Google reviews
You have utterly failed to uphold the values on your website. I waited an hour and fifteen minutes to have my phone call answered. I can only assume it is by an overseas call center. The representative did NOT understand my question. I asked for a supervisor. I was put BACK into the call queue (at the beginning) and had to re-verify my identity and state the purpose of my call in your ridiculous automated call tree. I hung up. I went to your website. There is no viable way to reach out and connect with a real person. No chat. No email. Nothing. Do I feel "respected?" No. Do I get a sense of "excellence" that inspires me to "love" Florida Blue? Far from it.
Absolutely terrible service on two separate occasions. Costed me 600$ worth of fees they should have paid and do not cover basic procedures. This is all in addition to hours and hours of frustrations. They ignore physical mail and will treat you like garbage. Do not do business with this company!
They have messed up our account since the new regs came down from the feds. They canceled our insurance within the grace period even though they couldn't get the bill correct. FL Blue used to be great but in the last 5 years their systems have become a nightmare. Do better FL Blue. Insurance costs more money than it has ever. Your customer service and systems should also be better than ever.
I signed my wife and I up for a plan starting next month. The process is quite painful. If they ask you for something once, plan on repeating yourself at least 3 or four times. Once the application over the phone is done they send you an email to confirm that you accept the plan. We did this but chose not to pay at that time. We wanted to make sure that the doctor that we found was included in the plan. I called customer service to find out. When I called there was about an hour wait to talk to someone. Over an hour later I received a work related call that I had to take. I switched over and when I returned back to the call 2 minutes later Blue Cross Blue Shield had hung up on me. I tried calling again and did the call back option. It was supposed to be an hour and a half later. Well it actually took about 2 and a half hours. At that time I was unable to answer my phone. Fortunately about 45 minutes later they called me back. The agent told me that because I hadn't paid for the first month that they couldn't find me in the system. I explained that I didn't want to pay without knowing if the doctor that we wanted took this plan. She said that I had to pay to find out. She finally said to get the plan # and call back. I found the plan and went through the multi hour process of getting someone on the phone. I gave them the plan # but because this agent could not find me in their system she didn't want to help me. I repeatedly said that I just needed to know if the doctor that I wanted was covered or not. She then apologized and said that she had to put me on hold. Twenty minutes later she got on the phone again, apologized and said she was still looking into it. About a half hour later another call came in and I answered it. I was on this call for about 4 minutes and in the middle of it the agent had now hung up. I called back and the wait time was almost two hours. I couldn't wait that long at that time and hung up. On Monday I tried calling again. The hold time was two hours. We decided to just pay for the service and cross our fingers. We tried paying on the website. The website crashed repeatedly. Finally I got to the fourth page which is the last, and also takes your credit card information. The website crashed again. The only thing that I could do was start all over but all this did was crash 10-15 more times. I finally got past the first page and then got an error message saying that an account had already been created. I then tried logging in only to have your system say that that account did not exist. After 15 more minutes of this I decided to call. I called to make my first months payment over the phone because your website was not working. When I got through the prompts it said that the wait time was 2 hours and 30 minutes to 3 hours and 33 minutes. TO MAKE A PAYMENT? At this point we decided that BLUE CROSS BLUE SHIELD FLORIDA is a JOKE! How can anyone be in business and suck this bad. You are in the customer service business. I definitely do not recommend Blue Cross Blue Shield Florida to anyone.
I came in today to speak with someone and I've very disappointed in the type of service I received today. There was only 1 rep there and she had her door closed and not once come out and ask me did I need some assistance even though I was sitting in front of her door. I don't think that was professional at all to have a customer sitting for 5 mins without and help. Definitely won't be coming back!
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