Famous Footwear

Krissa was very helpful with an exchange I was doing on some shoes. She was able to find the transaction to help me know how I can do the exchange. Another associate in the store helping with the transaction was not quite as kind as she was saying my account had multiple exchanges and returns. Seeing as I have a big family who often buys holiday gifts for many children, siblings, sometimes shoes do not fit and exchanges and returns are necessary to get what fits right. The associate seemed visibly frustrated at the account history as far as the exchanges and returns go. Being a manager at a customer service business myself, I would say Krissa handled this interaction much better than her associate. Businesses and their employees should be happy to help a customer get exactly what they need. The additional frustrated commentary about the account history was not needed. I was thankful Krissa helped me with my purchase today, and am giving Krissa 5 stars, but just wanted to share this interaction I had with the other associate. Thank you, Krissa!

I was looking for a particular shoe brand “Birkenstock “ . I was greeted that was fine but then was to much . Hovering all over around me just give you customer time and the privacy to go around I didn’t feel comfortable. I was there with my 10 year old son. I ask her about this brand of shoes She kept saying what what!! I’m European so have a little patience with your costumers .However, I bought a pair of sneakers for my son . didn’t work out the next day. I returned them. Same person very awkward and then she give me the receipt right in my face. Have a good day” . Will never be back

Dear Demetrius, I wanted to express my gratitude for your excellent customer service at Famous Footwear. You were very helpful and friendly when I visited the store last week. You helped me find the perfect pair of shoes for my daughter's birthday. You also gave me some useful tips on how to take care of them and keep them in good condition. You made my shopping experience very enjoyable and stress-free. I appreciate your professionalism and your passion for your work. You are a great asset to Famous Footwear and I hope they recognize your value. Thank you for going above and beyond to make me happy. I will definitely come back to the store and recommend it to my friends and family. Sincerely, Your satisfied customer

Good place to shop and they always seem to be running deals, even on the clearance items. They have a wider variety of shoes to choose from than most places, but my only gripe would be that in some cases, they don't always have the sizes I need in the more popular shoes, but maybe I'm just too late to snatch them up. Other than that, great place, friendly staff who is quick to help you out when needed.