Family Care Partners by InnovaCare Health

Recent Google reviews

• Kimberly Aiken 1 · 4 months ago

  I wish I could give this place zero stars. Im still im disbelief of my experience Friday. I was called same day of my appointment with a notice of cancelation because the provider wasn't there. I do understand providers are people and emergencies come up. No explanation. Instead it was my fault I did not receive a call from them supposedly a week prior canceling my appointment. No voicemail, no message through portal, no email or anything to alert me to the cancelation. I actually had an email reminder to check in early. I had been trying to be seen at least 3 weeks for a very serious medical need. When the 1st appointment failed I used telemedicine and had a great experience. Still I had a great experience with Provider Marcelus, NP a year ago when I first saw her at their location in Arlington. Fast forward there are still mishaps with getting me rescheduled. I asked to speak with a manager because the phone receptionist was extremely rude and unprofessional. I was placed on hold and got the run-around. Receptionist eventually told me the manager was busy and it was my job to manage my appointments. Im like what kind of gaslighting episode is this? Their office cant keep a patient's appointment, can not timely communicate, no provider availablility, three weeks of my time wasted, not to mention scheduling time off around being a caregiver for a child with chronic illness and at all times this is my fault? Some of the back story I pieced together when speaking with the call center is there was only one provider on the schedule that day, clearly overworked and double-booked. Patients are doomed to have a bad experience when management allows this. I go in person to speak with office manager because I was already in route to the appointment that was totally screwed up. Called center actually suggested this because even they could not decipher some of the communication around my appointments. I got more run-around, no one at the front desk. I wait for several minutes. Eventually a white female appears, says she's the office manager, no more appts, she doesn't want to speak to me because she's going through chemotherapy. Im a cancer survivor, watched a grandmother battle cancer, currently the only caregiver for a child with ongoing infusions and treatments, still I DO NOT avoid my responsibilities or treat people poorly. Manager then says, "GO BACK TO THE NORTHSIDE!" I have no idea what she meant because all of my appointmens with the practice since becoming a new patient in 2025 were at the Arlington location. However I do have property at a Northside address. Office Manager calls security and says if I dont leave they will call the police. I had not spoken a word to the office manager or receptionist that would warrant them flipping the script like I was the problem. Nothing derogatory, only me adamantly telling them they totally inconvenienced me and wasted my time with the multiple scheduling issues over the past 3 weeks. I left because I did not want to be framed in their unprofessional scheme. It was the worst experience to be in need for care and treated like trash. My kids also experienced this terrible nightmare with me, one who I was also juggling appointments the same day of my appointment. Once again I resulted to using online telemedicine. This platform will take over these failing practices. No scheduling issues, no battles with incompetent staff, no waiting 3 weeks, no driving, no gasligting, no racist commentary or disrespect in the presence of kids. Telemedicine provided very warm professional, compassionate, competent providers who promptly appeared, respected me and addressed my medical needs without the distressing experience of this facility. Im still in disbelief. I woke up that morning so hopeful I could be seen and finally receive healthcare. Nothing could have prepared me for this encounter. I had a headache for hours later after this encounter. OTC meds did not work due to the emotional distress. Just typing this review I feel a headache resurfacing.