Elder Source

Recent Google reviews

• Joi Bates 1 · 5 months ago

  “ElderSource presents itself as an agency that supports seniors and caregivers, but my family’s experience was heartbreaking and disappointing. After years of caregiving for my mother, who suffered from dementia, we reached out hoping for real assistance, guidance, and timely services. Instead, we were placed on a waitlist while my mother’s condition continued to decline. Before any meaningful help ever arrived, my mother passed away and no longer needed their services. Receiving a generic letter telling us to ‘wait’ while elderly people and exhausted caregivers struggle daily felt cold and disconnected from reality. Seniors do not have unlimited time to sit on waitlists while agencies and administrators shuffle paperwork and funding around. Many families are already overwhelmed emotionally, physically, and financially by the time they contact organizations like this. The most frustrating part is knowing that funding exists somewhere in the system, yet so little seems to reach the people actually suffering and in need. There appear to be too many layers of bureaucracy and oversight while vulnerable seniors are left waiting — and in some cases dying — before receiving support. Caregivers are burned out, families are desperate, and the response is often another phone number, another assessment, or another waitlist. The staff may be polite, but politeness does not replace action. Families need real help when they ask for it, not after it is too late. My mother deserved dignity and timely support during the final years of her life, and our family deserved more than delays and form letters. I hope this organization seriously reevaluates how resources are distributed and how long seniors are expected to wait for essential services. No family should go through what we did.”