Duval Ford

I special ordered a 2026 Ford Mustang GT Premium Convertible from Duval Ford after spending nearly two months searching dealership inventory online across Charleston, Atlanta, Southeast Georgia, and Jacksonville. During that search, Duval Ford stood out because their Internet Manager was professional, responsive, and willing to answer my questions through email, phone calls, and text messages. Twenty-two minutes after I emailed Duval Ford about ordering a 2026 Ford Mustang GT Premium Convertible with a 6-speed manual transmission in Grabber Blue Metallic paint, Jonathan Barber replied, “Thank you for your reach out on the Ford Mustang with the specific build. I do not have one like that, but I am happy to get it built for you and then you can just wait for it to come in.” That response stood in sharp contrast to another dealership, where I was told that “the owner does not want anything to do with your car” because it was Grabber Blue Metallic with a manual transmission. To me, that highlighted the difference between a dealership focused on customer service and one focused primarily on the business risk of ordering a vehicle that was not already on the dealership floorplan. The ordering process was easy and included a refundable deposit. Communication with Jonathan stayed consistent, pricing was transparent, and any manufacturer pricing discounts in effect at the time of delivery will be applied to the purchase. At delivery, I had an engaging car-enthusiast discussion with Finance Manager Rick Garcia about manufacturer-planned maintenance, lubricant specifications, and Duval Ford’s commitment to customer service. Duval Ford earned my business because they were willing to do what other dealerships were not: listen to the customer, answer questions, and make the special-order process straightforward. From the first email through delivery, the experience reflected a dealership culture focused on customer service, and I would highly recommend Duval Ford to anyone considering a new Ford purchase.

I made an appointment for service at Duval Ford. I had never been there but the reviews looked favorable so I scheduled using the online option. Let me tell you from the moment my sweet Blue Raptor Ranger arrived in the service lane to picking her back up after service I was treated to white glove service. First Shelly welcomed me and introduced me to my service advisor Craig. Craig had me checked in and off to the lounge to enjoy a chair massage in no time. I had a couple recalls that needed tending so Craig advised I would need to leave my baby overnight. As I left the dealership I had my first communication in text with all the contact info. Today the excellent communication continued advising me of progress and when my baby was ready for pick up. When I arrived at noon to collect my raptor I was again greeted with a smile and directed to Craig's desk. Craig explained everything and ensured my raptor had a wash so she was ready to head home. I cannot say enough about the courteous and professional service I received. Duval Ford you have gained a customer for life and give Craig and Shelly a raise!

My fiancé and I were looking to buy a truck for me and had called and visited several dealerships. Then we called and spoke with Derek the salesman at Duval Ford and he was absolutely fantastic. He actually listened and understood what we were looking for and even though we called about a specific truck he found a different one that he felt fit what we wanted better and he was so right. Then when we got into the dealership the manager Tim was just as fantastic. We came in with a pre approval not wanting the credit ran a bunch of times. He offered to find us a better rate and not send it to a bunch of banks. AND HE KEPT HIS WORD. I would absolutely recommend anyone in the market for a vehicle visit Duval Ford and specifically ask for Derek and Tim. Top notch service all the way around. I highly recommend both of these guys.

Duval delivered a great deal that went smoothly. I was an out of state buyer from Colorado. The younger sales guy Maurice was extremely professional. He picked me up from near the airport and we had a nice morning together delivering the truck. The dealership was impressive and all of the staff were super kind and welcoming. I would buy another truck from this dealer!