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Eye Doctor in Northeast Florida
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Had my eye exam here, ordered my glasses, the lenses are so far off that they are unusable was told over a month ago they would order new lenses and it would be a week. Asked for a refund today and they won't, but they will mail me my lenses to my new location - not expecting those to ever show up. Beware of this shady place, also try to charge an extra service beyond what insurance covers for $40+/- to pad their pockets - refuse it. I won't be returning here again if I move back to Jacksonville. They also told me not to worry about the lens issue as I had a month to return the glasses if there was a problem and now being told I can't return them, I guess they were just trying to run down the satisfaction guarantee window. Way to lose a multi-year customer.
I have been very happy with Dr. Falden for both myself and my children. She identified a complex issue that required referral to a retinal specialist, and also helped with eye tracking issues that had been missed by prior providers. She has an excellent bedside manner. I highly recommend.
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