Downtown Dental Jax

Love Downtown Dental Jax so much. Hygienists and Dentists are all very professional, friendly and thorough at what they do. The ladies at the front desk are also nice. Easy to make or reschedule appointments. The office is very clean. From their old location to their new, my husband and I have been very satisfied patients. We have Dr. Portalatin who’s very kind and definitely takes care of his patients.

I had the most pleasant experience. My tech was totally awesome 😎. Love her. I give her a 10 + ⭐ My teeth have never felt cleaner. Thank you so much and I look forward for my next cleaning. I got to meet my dentist. He was very nice . When I was researching, I researched by 🤩 stars

I have been a patient for several years, and today was the first time I have had a poor experience. I found out my normal hygienist is no longer working there since April & was given a service I did not know about, or agree to. I went in for my scheduled semi annual cleaning...basic checkup & teeth clean. Apparently I was given a deep cleaning which is not covered by my insurance, and was exactly the same cleaning I have had every other time I have been there at no cost. I was disappointed with the way the hygienist provided service, and lack of "bed side manner". She did say she was a temp...but its a shame to speak down to anyone like they are a child. Maybe I was spoiled by my previous hygienist, but today was disappointing to say the least. The front desk people were also not very professional with my requests to resolve the matter as I felt mislead by being charged for a treatment I didn't know about, so not sure I want to come back. Hopefully this doesn't happen to other people because I really have enjoyed this practice until today.