Jacksonville 1.0 (8)
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DesertMicro is a local business serving Jacksonville.
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Claim this listing1.0 on Google from 8 reviews · Read on Google
Recent Google reviews
I work for a mobile on-site shredding company. We started looking for new scheduling software companies in 2016/2017. After many tutorials and conversations with their company, we decided to make the switch and signed up with them in the spring of 2017. The software implementation took over 6 months. When we decided to go live with the software in February of 2018, we were missing many of the features we were promised. Since day one, we were over promised and they under delivered. We understood there would be growing pains, but as of February 2020 we are still not near 100%. The biggest pain for us has turned out to be their accounting modules. We have had ongoing issues creating invoices, emailing out invoices, applying payments against the invoices, etc. The list goes on. There are no stable reports to easily view where payments are applied, and the reporting module is not integrated with the software as promoted when we signed up. It is a separate website that you must visit to pull reports. We send in support tickets, but do not get a response for 48-72 hours many times and the answers delivered most of the time are “it is with development” which does not help with the problems we are facing. When our “IT Software Issues” cause billing and payment issues It is very damaging for us from the customers point of view and too much work for us to have to constantly apologize to our clients and investigate issues. We feel we are always dealing with something and have not had a consistent month, or week rather, with absolutely no issues. We have brought our concerns to Desert Micro – now AMCS after being purchased last year – and we feel like some problems may be resolved temporarily in that moment, but then weeks or months later, the same issue arises. We are very disappointed with the reoccurring problems with this software platform. " we do not recommend this software at all "
I am the owner of a waste hauling company. AMCS/Desert Micro during the demo with Mike Schimdt promised us many features that would be applicable to our billing/dispatching needs. We then went with the software implementation which took 3 months. During that time many of those features were not actually in the software and was shown and what was delivered to us was different. When we decided to then go live with the software the credit card processing did not work for 72 hours. Also customer support took on average 48-72 hours to fix anything. If you need any more proof of how this company handles their customers we have email correspondence and recorded phone calls to back up my claims please contact me. Please look elsewhere for a more dependable and honest company and save yourself the stress that I am dealing with because of this companies actions.
If I could put 0 stars I would. They are scam artist that just talk and give excuses. Before you sign up with them they tell you that they can do everything you ask them. I went online and read reviews of them on google and BBB and there were a bunch of bad reviews so I called them and asked them about the reviews and they blamed them on a few mad employees that got fired. So they called the BBB and got the reviews removed and moved from an F rating to an A+ rating overnight. Well come to find out all them reviews were true. We gave them over $8,000 and all they did was transfer an excel spreadsheet of my data into their program that dissects it and enters it into their operating software. Well it was never right. Eventually after a year of the exact same excuse of “we’re working on it” and blaming it not working on our data not being good enough, we finally told them we were done. We also told them we would fly anywhere in the US on our dime to see their software working and they never produced a single customer. Their software is a joke. Do NOT trust these people.
The program kicks us out about 3 times a day, sometimes during the busiest part of it. It also changes account #'s after I have entered the acct I need and during printing so the screen has the correct number but the printed receipt does not.
Desert micro has horrible customer service. I wish i never signed up with this company.
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