DBMW German Auto Repair

A friend recommended last year, so thus was my second visit. Called in advance to know what to expect regarding wait time, so everything worked out as expected. Wonderful staff whi did an excellent job. I felt very confident with their expertise.

I have worked with Jim at DBMW on several occasions. Reading through these poor reviews my experience was unfortunately the same. TWICE now I have had the same experience...... I brought my BMW X5 in to have them check an oil leak, while they did fix the leak I left with a loud clanking noise. Turns out I needed to bring it back to have it fixed for another high fee! It wasn't clanking when I brought it in but was when I left. They of course didn't hear it when they test drove it and said "it was ready". Then, earlier this week I brought my son's car in and was told it was a radiator issue, they fixed it quickly and my sons car was ready the very next day with an $1,800 charge! He went to go pick it up and when he drove off the lot heard a loud noise. Drove it right back and was told, "they didn't hear that noise", it was the engine valve that came loose. Well it wasn't loose before we brought the car in! Then Jim had the audacity to tell me, "He can't control when the valve comes loose, but they were too busy to fix it". After charging me $1,800 to fix the radiator he won't fix a loose value that wasn't loose before we brought the car in???? That same night my son's car broke down in the parking lot of his work. I had it towed to a different auto body shop and when I explained what happened, they even told me DBMW was a rip off with terrible customer service, I totally agree. NEVER USE THEM, I NEVER WILL AGAIN!

Highly recommend for BMW owners! I called earlier today to see if they could look at my car and they said to come on in. Didn't expect to have my car done today. I figured it be a few days, maybe a week at most before they could get me in. But they could fix it brand-new alternator for $600 or used for $300. What a deal! Had my car done in 2 1/2 hours! I literally sat there & got some work done while waiting for my car! Very friendly & reliable. Granted they had my parts. Not always the case, but can get you in by the next day! Thanks Jim & staff!! Very grateful to have my car running again! Sophia