Dau Family Eye Care - Aberdeen

I had an appointment scheduled for 12:40 PM today. I arrived at 12:45 PM and was told that someone else was being seen during my appointment time. When I asked why, the lady at the front desk told me my appointment was actually at 12:20 PM. I showed them my appointment confirmation, which clearly stated 12:40 PM. Despite this, I was told they could maybe take me around 2:00 PM, which did not work for me at all. This was the only day and time that worked for both me and my daughter, considering the fact that my daughter did not attend school for this. This clinic is a 30 minute drive, so this was a complete waste of time. I ended up leaving extremely frustrated and later spoke with the woman who scheduled my appointment. She admitted it was her mistake for messing up the time. I understand that mistakes happen, but this should not occur in a healthcare setting where patients plan their entire day around appointments. An apology does not fix the inconvenience, the wasted time, or the frustration. If I could give zero stars, I would. Very poor service and unacceptable scheduling errors.

This was my first visit to Dr Balo and was very pleased. She is professional yet friendly and did a thorough eye exam. The technician was also great who did preliminary testing , and the lady who assisted in choosing frames was honest in her opinions , which I asked for. Office is very clean and neat. I highly recommend this office on Longleaf Pine.

All people in this place are helpful and kind. They have gave me a lot of advice. I saw Dr Balo twice for my kids and each time the examen was very complete and with a lot of explications.

Absolutely Outstanding Service! I can’t say enough about how amazing they are! I came in struggling with my vision, unsure what was wrong, and the team went above and beyond to figure it out. They didn’t just rush me through an exam—they took the time to really listen, run thorough tests, and explain everything in a way that made sense to me. What impressed me most was their dedication. They explored every option until they found the perfect solution for my eyesight, and now I can see better than I have in years. On top of that, they helped me pick out a stylish pair of glasses that fit my face perfectly. The level of care and professionalism here is unmatched. If you’re looking for people who genuinely care about your vision and will go the extra mile for you, this is the place. They love what they do and it shows. I highly recommend them to anyone who values quality and exceptional service!