Fernandina Beach & Amelia Island 3.9 (21)
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Courson & Stam is a local business serving Fernandina Beach & Amelia Island.
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Claim this listing3.9 on Google from 21 reviews · Read on Google
Recent Google reviews
We dropped some tax documents in early May (after tax season - thinking they won't be too busy to get started on our work). I called in June to check progress, they said all was good. July, same thing. At one point they did ask for one additional document. However it has now been 4 months... I would have expected by 4 1/2 months to have a little progress, yet a few months ago I called and I grew concerned as they didn't seem to see our records at all and didn't call me back when they said they would. The past 4 weeks I've called 3 times and politely asked for a call back with any update, though every person said they'd certainly give me a call back - no one has. Today I called to have them go ahead and gather our papers as we unfortunately plan to go elsewhere - and guess what, we finally got a call back (saying we can come get our papers). I'm surprised there was no attempt made to try and keep us a customers & I'm extremely dissatisfied w/how this turned out, because had I known it would take this long (with ZERO work on our forms) I would have gone elsewhere and likely been done already. Very amazed by the lack of communication w/us. Hate like anything to leave a bad review they're prob great people etc... but, this is how it turned out for us at Courson & Stam. Update... I stopped by there (9/14) to pick up our file folders & take elsewhere but... they couldn't find them. After a several minutes I said please call me and I'll come back later to pick them up, since we were headed to lunch. I got a call 30minutes later from Pierre mentioning taxes are done and that we had talked before? (I don't remember ever talking to him). I don't trust their organizational skills so it's important to keep this in mind when considering using C&S.
Melwin has been very responsive, organized, and patient when doing my business tax returns. Highly Recommend!
After I paid $375 for my tax return and asked to have my return mailed to me the receptionist/billing person indicated there was a $20 fee. They are on Amelia Island. I live Amelia Island. It would cost about $3.50 to mail those documents. Greed? Idk you tell me!
I received a W-2 from this company for my income, and even though they have my correct information on my paystubs, they spelled my name wrong on my W-2. I have been on the phone with the company four or five times to get this fixed, and two different people said they would “get on it right away” and email the corrected version to me, but I still don’t have it. I’ve been trying to get this resolved for two weeks.
A friend recommended this firm and I’m so grateful I hired them. They handled my fairly complicated taxes quickly and easily. I couldn’t believe how good the price was considering the speedy and excellent service. Terrific experience all around. Ask for JoAnne.
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