Conviva Senior Primary Care

After being transferd to dunn office, communication, has been a issues with convivia for ever ! just getting past the call center is hectic itself . Although I feel hopeful, I explained my travel to appts are somewhat a expensive journey! Sometimes 200 to 300 miles at a time! Its very important to pay attention to detail!!! once confirmation has been done! DONT DROP THE BALL! "PLEASE" I drove that trip & arrived early & get greeted with: hello mr Thompson; I was about to call you ,the doctor isnt in today! Let me reschedule your appointment. WHAT? THAT WAS NORMANDY location! I hope I never have this experience here! The staff seems very nice & professional! I am looking forward a professional experience & get past the previous experiences ! With price of gas today & making arrangements to get off work, just .to see a DR! i am looking forward to a positive outcome! & long term relationship!

I HAD A MEETING SCHEDULED WITH GIDAY HEDRAT AT 9AM TO DISCUSS ISSUES WITH MY MOM. I HAD NEVER MET HER AND DIDN'T KNOW WHAT SHE LOOKED LIKE. SHE DIDN'T SHOW UP UNTIL 11:30AM. THE DARK SKIN HEAVY SET BLK LADY AT THE FRONT DESK WITH GLASSES TOLD HER I HAD A DOG AND SHE'S ALLERGIC. SO INSTEAD OF GIDAY HEDRAT COMING TO THE LOBBY TO FIRST OF ALL INTRODUCE HERSELF, APOLOGIZE FOR BEING OVER 2 HOURS LATE, SHE YELLS BEHIND THE GLASS AT THE DESK.... "YOU NEED TO GET OUT OF HERE WITH THAT DOG! PEOPLE HAVE ALLERGIES! " AND SO I SAY HE'S SERVICE AND I'M WAITING FOR GIDAY HEDRAT. SHE GOES I'M HER BUT YOU NEED TO GET OUT WITH THE DOG 🤡 SO I TELL HER TO STEP OUTSIDE. NOW SHE WANTS ME TO DISCUSS MY MOM'S PERSONAL HEALTH ISSUES ON THE SIDEWALK IN THE HEAT OF THE DAY (WHICH IS A HIPPA BREECH AND VIOLATION) WITH PEOPLE WALKING THROUGH, CARS BUZZING BY, ON A SHOPPING MALL STRIP, UPS DELIVERIES.. THIS IS HOW IGNORANT AND UNPROFESSIONAL SHE IS. MIND YOU THIS SERVICE DOG HAS BEEN TO ALL MY MOM'S DR. APPOINTMENTS AT CONVIVA BEACH BLVD. PLUS THEY HAVE SERVICE DOGS WELCOME SIGN ON THE FRONT DOOR BUT YET THEY REFUSED SERVICE TO ME. THE DOG HAS BEEN TO THE EMERGENCY ROOM, INSIDE HOSPITAL ROOM, COURTHOUSE, DMV, RESTAURANTS, GROCERY STORES, SCHOOLS, NAIL SALON, HAIR STORE, ADVANCE AUTO, NURSING HOME, THERAPY OFFICE, PODIATRIST OFFICE..... HE'S LITERALLY BEEN EVERYWHERE AND HAS NEVER BEEN DENIED SERVICE. HE'S BETTER BEHAVED THAN THE KIDS I SEE RUNNING AROUND MESSING UP THE STORES AND CRYING. GIDAY HEDRAT AND THAT BLACK LADY AT THE DESK WITH GLASSES WANTED ME TO GIVE A SHOW, BUT I'M GOING TO LEGALLY GIVE THEM A SHOW BECAUSE I KNOW MY RIGHTS AND IF THAT BLK LADY WITH THE GLASSES AT THE FRONT DESK GOT AN ALLERGY FROM A SERVICE DOG THROUGH THE DAM GLASS WAY ACROSS THE ROOM IN A STROLLER THEN MAYBE SHE NEEDS TO GET ANOTHER JOB BECAUSE LAST TIME I CHECKED AN ALLERGY NOT A DISABILITY AND SHE EVIDENTLY ALLERGIC BY SIGHT BECAUSE HE WASN'T NOWHERE NEAR HER. SHE'S UGLY ON THE OUTSIDE AND MOST DEFINITELY ON THE INSIDE. SERVICE DOGS ARE COVERED BY THE FEDERAL GOVERNMENT AND LAWS. IT'S ALWAYS SOMEONE IGNORANT THAT HAS A PROBLEM WITH A DOG AND DON'T KNOW THE LAWS. TRY GOOGLING WHAT THE LAWS ARE BEFORE YOU COME IN PEOPLE FACE TRYING TO START SOMETHING. I MEAN YOU GOT A WHOLE SIGN ON THE DOOR SAYING THEY ARE WELCOME. GIDAY HEDRAT AND HER UNPROFESSIONAL STAFF NEED TO LEARN THE LAWS THAT COVER SERVICE DOGS BECAUSE THEY ARE GOING TO PERSONALLY FIND THEMSELVES IN LEGAL LITIGATION AND CONVIVA WILL ALSO BE HELD LEGALLY LIABLE FOR THEIR STAFF'S IGNORANCE TO THE FEDERAL LAW AND THE DISRESPECT AS WELL ALONG WITH THE HIPPA VIOLATIONS I ENCOUNTERED. GIDAY HEDRAT COULD HAVE CAME OVER TO ME, INTRODUCED HERSELF, APOLOGIZED FOR BEING OVER 2 HOURS LATE FOR AN APPOINTMENT TIME SHE SET, AND ASKED IF HE WAS SERVICE AND CONTINUE THE DAY. BUT TO YELL BEHIND GLASS BECAUSE YOU WANT TO IMPRESS YOUR STAFF AND CREATE AN HOSTILE SITUATION IS UNPROFESSIONAL AND JUST PROVES HOW CONVIVA DOESN'T GIVE A DAM ABOUT THEIR PATIENTS, THEIR TIME, OR THEIR DISABILITIES. JUST ANOTHER CORPORATION THAT DON'T CARE ABOUT SENIORS AT ALL. STRAIGHT TRASH 🗑️

The most unprofessional and disorganized office I’ve seen. I changed my Mother’s doctors based on the rave that my Sister provided. She works at another location. We changed her PCP with her insurance, a rep with Conviva was on the phone with me and a reference number was provided. I handle all my Moms business affairs because it leads to less confusion when you have one person handling the business affairs. My sister and other family members often take her to appointments when I’m not available however they direct business affairs to me. The office never communicated to me directly, would often tell my sister to relay messages to me and she would ask them repeatedly to call me. The only person that reached out to me directly was the recruiter rep. I spoke with the rep at Conviva and ask him if there was anything else I needed to do. He stated the reference number is all they needed. My Mom get to the appointment and they refused to see her because the doctor in the practice was a non participating provider , the group was in network, the doctor wasn’t. The problem was how they handled the situation, no communication to me, apparently no communication within themselves and instead of taking accountability, tried to say we wanted special treatment because my sister is an employee. No, we wanted to be treated with respect as our time was wasted, no apologies..nothing. The office definitely has my number because alerts for the appointment comes to my phone. She has appointment scheduled for tomorrow and per her insurance company the change still isn’t updated. No one called me as of end of business today to let me know this. Although the practice can’t control when the insurance company updates their system. It is their responsibility to inform elderly patients that require pre planning and extra care to get to their appointments the decency of communication. I highly recommend that you keep your elderly loved ones from this location. The doctors may provide excellent service but if you have rotten fruit in the front office, it spoils the whole environment.

I really love having conviva senior Primary Care. They really care about the elderly and I feel like they take their time. Everyone is so kind and thoughtful and pays attention to your needs