Coastal Plus Medical Center

I had a very disappointing experience with this office regarding a medication promotion that was discussed during my appointment. I was told that the medication included an offer for first-time users, and the price would be $299 for 2 months. However, when my prescription was sent in, the discount code or information needed for the discount was not included. I only accepted this medication based on my provider’s communication with me (and my partner was in the room and heard the entire conversation). When I contacted the office to ask about it, instead of trying to help resolve the issue professionally, my provider Carmen Riza denied ever offering the promotion and treated me as though I was being dishonest. Being called a liar or made to feel that way as a patient is completely unacceptable. Mistakes and miscommunication can happen in any office, but professionalism and respectful communication matter. I was extremely uncomfortable with how the situation was handled and left feeling dismissed and disrespected rather than supported as a patient. I hope she improves the way she communicates with and treat patients in the future.

Dr. Young is very good. He pays attention to detail and follows through. He does take his time and does not rush you, but over treats. B+. The administration here is below average. Poorly trained staff especially referrals and long phone wait times. D-. Jen is the best nurse there. She seems to be doing everything for everyone there. A-. Coastal plus Medical Center please train your staff provide incentives. C.

We never had any issues with any medical center like this one, and Dr George’s team has messed up a referral 3 times so far. I’ve been calling them for a week to fix it; they tell me we’re gonna call back before 5, and they never do! Last time I had to go there in person for them to fix it. I understand this happens sometimes, but it keeps happening, and they seem super unorganized and keep messing up the paperwork.

3 fractures in my back, I’m in a large brace and the doctors first question, “whose the patient.” I don’t think he was blind, so dumbs the only other option. Does that give a good enough picture of this offices competence? Spent an hour and a half just to get a referral even with the hospital paperwork I brought. Absolutely ridiculous. Place should be shut down.